We’re Sorry — Our Commitment to Affected Customers
We sincerely apologize to everyone affected by the recent issue with a driver package that was previously available on an outdated GEEKOM support page. We also apologize for the concern, inconvenience, and loss of trust this has caused.
If you downloaded or ran the affected file, or believe your GEEKOM device may have been impacted, please contact GEEKOM Support. Even if you are unsure whether your situation is related, our team will assist you, assess the device, and provide clear next steps as quickly as possible.
Where our technical assessment confirms that the affected file caused a device malfunction, GEEKOM will:
- Provide inspection and necessary repair services at no cost.
- Cover reasonable shipping costs associated with the repair process.
- Replace the affected device if it cannot be restored to normal use through repair.
Please do not attempt to resolve the issue on your own if you are uncertain. Contact us with your device model, serial number, download source, and a brief description of what occurred so that we can prioritize your case.
GEEKOM Support: https://www.geekompc.com/contact-us/
We understand that an apology alone cannot undo the concern this incident has caused. What matters now is providing timely, responsible support to every affected customer and taking concrete steps to prevent a similar issue from happening again.
We are truly sorry and committed to making this right.