r/GGPoker

I’m posting this because I genuinely don’t understand what happened with my GGPoker account and I’m looking for advice from anyone who may have experienced something similar.

A few days ago, my account was permanently closed by the GGCares / Responsible Gaming team. However, the emails I received never mentioned cheating, RTA, bots, collusion, or any kind of game integrity violation.

Instead, every email focused entirely on:

* “Responsible Gaming”

* “Excluded Status”

* “Protecting players from gambling harm”

* Gamcare references

They also allowed me to withdraw my remaining balance, including cash

What makes this situation even more confusing is that I had recently completed my real name verification successfully and fully cooperated with every verification request from support.

Additionally:

* I am a regular winning player on the platform

* I always used my own verified account

* I had previously clarified to support that family members had used the same PC/network in the past

Recently I realized something important:

My brother was permanently excluded from GGPoker in the past, and we share:

* the same last name

* the same household/network history

* and previously shared devices

Because of this, I now genuinely believe my account may have been incorrectly associated with his previous exclusion through an automated Responsible Gaming / exclusion linkage system.

To clarify everything, I already sent GGPoker:

* my ID

* my brother’s ID

* photos proving we are different individuals

* handwritten verification with today’s date and my GG nickname

* full explanations of the family relationship and account history

Despite this, support keeps replying with template-style responses saying the decision is final and they cannot discuss internal processes.

I’m not trying to attack GGPoker or create drama. I’m honestly just trying to understand whether anyone has seen a similar situation before, especially involving:

* family members

* shared devices/networks

* Responsible Gaming exclusions

* or mistaken account associations.

Any serious advice or similar experiences would be appreciated.

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Hi everyone,

I’m looking for some advice or shared experiences from people who dealt with a similar situation with GGPoker.

Recently my account was permanently closed after a security review. I’m not going to discuss the exact reason publicly, because I already accepted their decision and I’m not trying to argue about the ban itself.

The problem is that I still haven’t received my remaining balance. Their support informed me that my funds would be refunded manually after verification. Since then, I’ve provided all requested documents multiple times (payment method ownership verification, screenshots, etc.), and every time I follow up I either get no response or I’m asked again for the same documents.

At one point I was told the withdrawal would be processed within 24 hours after verification, but it’s now been almost 2 weeks since the decision and I still have no confirmation whether the withdrawal is actually being processed.

I’m starting to get seriously worried because:

• I’ve fully cooperated from the beginning,
• I provided everything they asked for several times,
• support responses are extremely inconsistent,
• and there is basically no clear timeline or status update.

I’m not trying to start drama — I just genuinely want to understand:

• Has anyone here gone through a manual withdrawal after account closure?
• How long did it take for you to actually receive the money?
• Is this kind of delay normal with GGPoker?
• Is there anything else I should do at this point besides continuing to email support?

I’d really appreciate any advice or experiences because the lack of communication is making this situation very stressful.

Thanks in advance.

My nick name is “R Martins”

Sent email to ggsecurity and had one person replying asking for my nickname and then ghosted.

My account got frozen. Can someone check? It’s a bit of long story my it’s all in the email.

Not enough timebank even when I am one tabling the 525 10m gtd world festival

Each decision feels like only 10 seconds and we only get 5 timebanks in the beginning

one tough decision and then all time is gone and then have to play bingo poker afterwards with no time to think on the river.

I much prefer the orginal 100 seconds timebank and 5 seconds buffer when your time goes out.

Much better for the game!

What do you guys think?

I am trying to deposit via Skrill since over 4 hours now and it never lets me deposit… why ? Is it a gg issue/skrill issue somehow? Do you know more?

I asked support about it but received the wrong ticket, that has expired now. Is it too late now to ask for them? Thanks.

Get's old being needled every hand for months by the same schizo person. Would be nice to be able to just block them. Don't need to see them sperg out for my attention even though I haven't said a word to them. I understand they added the helmet of weakness but honestly most people are okay. Being able to mute just 1 or 2 people would be a huge upgrade for enjoyability.

I've been grinding NL25 Rush on GGPoker for months and I need honest opinions from people who play high volume there.

Before anyone says “variance”, please read first.

I documented dozens and dozens of hands during the action, BEFORE showdown, saying things like:

- “I'm going to lose this AA”

- “KK will lose again”

- “I'm leading turn and river will kill me”

Then I posted the result after the hand. And it happened repeatedly.

This is not about one bad beat.

Over weeks/months I collected:

- AA cracked repeatedly

- KK losing over and over

- dominated hands improving against me

- leading turn and losing river constantly

- flushes completing in critical pots

- coolers in huge stack spots

- an event I calculated around 1 in 86 million probability

And before people say “confirmation bias”, understand this:

I’m not talking about remembering bad beats emotionally. I literally PRINTED the hands during play and predicted the outcome before showdown many times.

What destroys my confidence isn't one hand.

It's the repetition pattern.

Sometimes it feels like:

- I improve, villain improves more

- I hit turn, river kills me

- I get premium, board runs worst possible

- I finally build momentum, then lose multiple stacks in brutal spots

PokerCraft often shows profit or decent EV spots, but real balance gets destroyed by rake + massive all-in losses.

I genuinely want serious opinions:

- Is this just extreme variance?

- Is Rush poker psychologically distorting perception?

- Are bots/RTA making games feel unnatural?

- Has anyone else documented patterns like this over large samples?

Please don't answer with “lol variance” unless you've actually played massive Rush volume.

GG seem to be set on killing the uk market. I know I am not alone in being asked for an excess of documents to prove I can afford a £100 limit a month…. I showed wage slips of 3 months showing good money and bank statements where there is usually 2k surplus money a month … Then they question why I have this money … clearly the wage slips meant nothing to them, so I show them data from my work portal that I’m probably not supposed to share, now more questions and more requests .. once I mentioned I put money in a joint account they want to see that statement … out of the question and an invasion of privacy. No other site has treated me this bad, I know the regulations have changed and believe me 15 years ago when I earned peanuts and was maxing out credit cards in online casinos I would have welcomed such checks, but peoples circumstances can change, and evey other site seems to have no issue except gg. One or two sites have been unreasonable but I’m not interested in playing with them in that case, however as gg have cornered the market and virtually killed off all other sites, and become the main sponsor of most uk live evens, I am being denied poker opportunities due to this stupid over protective system which is now looking more like data harvesting. I have already shared more data with them that I feel comfortable and refuse to give in…. If someone with a four figure bank balance can’t afford £100 then who is it exactly they want? Is the problem that they don’t want small stakes players and only want people who can lose thousands a month?! Absolutely ruining poker for me ….

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Played 698 hands of 10NL on GGPoker today.

PokerCraft shows:

• Green line / Win-Loss: +$50.89
• All-in EV: +$41.37

But my actual cashier balance is only up around 20€ (~23,30$) after the session.

Is PokerCraft showing gross winnings before rake, or should the graph already be net of rake?
Could this entire difference just be rake/fees at GG 10NL, or am I missing something obvious?

Is it possible that I paid more in rake than I actually won net?

I have been playing poker on Zoom for a long time, and I’ve found there are serious problems with its random card dealing system. In less than ten thousand hands, I have already hit four straight flushes and five four-of-a-kind hands. This has never happened to me in all my years of playing poker.

I’m looking for a better platform to play on.

Zoom has become unbearable — the rake is far too high, and there are constant strange river suck-outs.