so my esim got removed from my phone and i no longer have the qr code to re-scan. but i have that number registered in gcash and may laman yun. i can’t open the account kasi nanghihingi ng otp. what do i doooo? do i reach out to globe customer support or sa gcash😭 medyo malaki rin yung amount na nandon pls help😭
edit: sim pala yung naging unavailable huhu i tried removing and reinserting it pero nothing happened
Hi everyone! I need your help or advice on what I can do next.
I availed of a 3-year Globe Postpaid plan with a device through my previous company, I believe around December 2022. I was able to pay for it for around 2 years, although hindi always consistent because there were months na delayed yung payment since naka-base ako sa payday namin. But overall, I believe I had already paid for approximately 2 years of the contract.
Then in 2024, I lost my job and, basically, a lot of things went downhill financially. Around the same time, nawala rin yung phone ko (I either misplaced it or it was stolen—I honestly can’t remember anymore), so I had no way of accessing my account or properly contacting Globe.
Luckily, with the help of a friend, I was eventually able to recover access to my email. However, by then, my GlobeOne account was already closed, so I couldn’t access my account anymore to check my balance, make payments, or even try to have the service reinstated.
I actually tried reaching out to Globe around April 2024, but unfortunately, I didn’t receive any response.
Then today, I received an email regarding my outstanding balance. I checked the details, and what surprised me is that it appears that none of the payments I made for those two years were reflected in the balance.
I’m honestly not sure what to do at this point because they’re asking me to settle the entire amount in one payment by August 19, 2026.
I still have records/proof of some, if not all, of my previous payments, but I don’t know what the proper process is for disputing the balance or requesting a complete payment history/account reconciliation.
Has anyone experienced something similar with Globe Postpaid? What would be the best next step? Should I request a detailed Statement of Account/payment history first, or is there a specific department I should contact for this?
Any advice would really help. Thank you!
Hi! May question lang ako regarding sa Samsung Galaxy A57 5G na galing sa Globe Postpaid.
Kung Globe-locked yung device, locked din ba yung SIM 2/eSIM slot para sa ibang network tulad ng Smart or DITO? Or possible na openline yung SIM 2/eSIM kahit naka-Globe lock ang SIM 1?
Dual-SIM/eSIM capable kasi ang A57 5G, kaya curious ako kung paano ina-apply ng Globe yung network lock sa device.
May naka-experience na ba ng Globe-locked Samsung Galaxy na gumamit ng Smart/DITO sa SIM 2 or eSIM?
Thanks!
I got my iPhone (eSIM version) late last year. Coming from TM, wala naman itong eSIM kaya I had to convert to Globe para maka avail ng eSIM.
Policy ng Globe daw mag subscribe sa plan for 6 months bago gawing prepaid yung eSIM.
Fast forward 7 months later, napa-convert ko na to prepaid yung Globe ko. Wait ko daw muna 2 weeks bago mag apply for conversion through the GlobeONE app at may tatawag pa daw to confirm if ipapacancel ko na talaga yung plan (walang tumawag).
Fast forward to today (Aug 17), since July 3, hindi pa rin naibibigay yung eSIM ko. Nakapagbigay naman sila ng QR code and manual code pero parehong palya.
Mas mabilis pa nung nag apply ako ng bagong eSIM. Pero hindi ako makapag settle kasi marami akong contacts sa old number ko na hindi ko agad agad mauupdate.
Anyone else have this problem? Ano ginawa nyo?
Nirefund na nila ako for the conversion pero pag inaaccess ko yung conversion sa app, puro error. Puro na lang din forward or expedite, pero hanggang dun lang
pwede pa help po paano mag refund. nag bayad po ako ng 699 sa official site sa globe and promised to send the installation team but no one arrived, not even a call or update. im planning to apply for other ISP nlang. is there way ma refund pa ang 699?
Kagabi ok pa naman 5G nakalagay pero ngayon — — na. ano po problema? naka ilang restart nako pero same parin. nag display naman sya ng 5G pero mga 0.5 secs lang pero balik ulet sa — — . sana matulong nyo po ako, salamat.
PLDT, Globe, and Converge are teaming up to build a ₱31‑billion nationwide undersea fiber‑optic network. The plan is now with DICT and aims to connect Luzon, Visayas, and Mindanao with faster and more reliable internet.
The system will also carry acoustic sensors that can detect seismic activity, adding support for disaster response and national defense.
Details here.
Anyone merong address ng mga nasa taas? Umay na auto close mga tickets walang ginagawa contractor!
Hopefully Globe catches up against its competitors in terms of prepaid promos.
Me and seemingly all my neighbours sa area have lost internet pero it seems walang indication of an area outage on either the globeone app or gomo app?
Need advice
Kagabi pa red yung router ko and i dont know if dito lang to sa amin lugar or same din sa ibang place kasi shempre malakas ang ulan at hangin and medyo hesitant ako na mag book repair sa globeone app kasi magbabayad agad ng 500 eh baka sa globe fiber mismo yung problem sayang pa 5h ko.. ano po kaya best kong gawin??
ako po yung nagpost kanina regarding sa sim ng boyfriend ko na terminated na at recycled na raw yung sim. pumunta yung mother ng bf ko and pinapili siya if keep yung sim number or new sim nalang. 4.5k for the reactivation of his old sim, yun pinili niya. but it will take us a month para mareactivate and sabi extend 1 year daw sa postpaid for the penalty? may nakaexperience ba neto or scam to ng globe? lol dalawang agent na raw nakausap nila and same sinasabi na extend 1 year postpaid for the penalty.
my post earlier:
context: ginamit ng mother ng bf ko yung number niya for postpaid tas it’s been like almost 8 or 7 months nang di nababayaran kahit nakakailang pilit ka bf ko (ayaw bayaran ng bf ko kasi di naman niya ginusto magkapostpaid). this august, binayaran na nang mom niya but it’s been 2 days pero wala parin siyang signal and internet. tinawagan nila nung isang araw sabi hintayin lang daw processing pa. today, tinawagan nila and ang sabi narecycle na raw yung number ng bf ko. what do we do? may chance paba na macancel yung recycling ng sim niya?
hi! my wifi suddenly stopped appearing and then this appeared on my router, how do i fix this?
Is there a way to get my USC from Globe without going to a physical Globe Store?
I’ve read several tutorials saying I can text USC to 5050, but it’s been a few days and I still haven’t received any response. I also read that it’s possible through the GlobeOne app, but I can’t seem to find the Mobile Number Portability (MNP) feature anywhere.
For context, I want to switch to GOMO because they offer better promos, especially the non-expiry data, which suits my usage. I only use a small amount of mobile data while at work, and I have Wi-Fi at home.
The problem is that I only have one physical SIM slot and one eSIM. My physical SIM slot is occupied by my company-issued number, while my personal Globe number is on the eSIM. That personal number is linked to my banking apps and other important accounts, so I want to keep the same number when switching to GOMO.
Is there a way to sync my account to a new phone device if I happen to lose my current phone?
