Delivery update: Tantalum Torq v1
This is why the tantalum delivery has been delayed.
This is our first time working with tantalum, and it has been a genuinely challenging material for us to work with. We’re learning firsthand what it takes to get it right, especially with the bracelet construction. But that learning curve is my responsibility—not a reason for customers to accept anything less than a properly built watch.
We had already shipped a few watches when two customers reported that the bracelet pins were coming loose and slipping out of position. I stopped further shipments and brought back the watches we had already sent out.
After bringing one in for testing and identifying the issue, I decided to remake the entire batch with a redesigned bracelet using screws instead of pins. Not a temporary fix—a change to the construction to address the problem properly.
Meanwhile, I’m still getting criticized for the delays—even by people who haven’t ordered these watches. 😂 But I would rather take criticism for being late than knowingly deliver something that isn’t right.
To the customers who are waiting: I understand your frustration. You trusted us with your money, and you deserve an honest explanation and a watch you can wear with confidence. Thank you for your patience while we make this right.
The delay is my responsibility. So is the quality of every watch I send you. Working with a new material comes with lessons, but I won’t let those lessons become problems you’re left wearing on your wrist.
- Belal