Absolutely no chance to get in touch with this company.
Just low effort AI mail replies if any.
Serious ghosting on Insta as well.
Any idea, how to contact them to send a Smithblade Pro back for rework?
I paid the tariff ($145 fyvm - spare blade ) read the fine print that says paying it starts production etc.. The puzzler for me is I got two more emails right away: One was "you've earned points" and the other was:
" Your Smith Blade shipped - spare M390 blade paired"
"Hi there,
Great news - your Smith Blade just shipped!
Before it left us, we paired it with the spare M390 replacement blade you ordered, fitted it to your knife, and tested it, so everything arrives dialed in and ready to use.
Thank you for your patience while we got these ready. We know it has been a wait, and we wanted your knife and blade to arrive together, done right.
Your tracking details are in your shipping confirmation. If anything is not perfect when it lands, just reply and we will make it right.
Thanks for backing us,
The Hacksmith Retail Team"
From what I can tell, it takes a while before it actually ships, but I found this email odd, and was wondering if it was normal?