r/IBKR_Official

I just got a new iPhone and am trying to sign into my account. The problem is that it keeps asking me to authenticate/approve the login through my old iPhone, which I no longer have.

I tried logging in through the website thinking I could fix it there, but I run into the exact same issue - it wants authentication from the old device.

What’s really frustrating is that I cannot seem to find any way to reach an actual person — no email, chat, or phone support that I can find. I feel like I’m stuck in a loop: I need access to my account to change the authentication method, but I need my old phone to access my account.

Has anyone dealt with this and successfully recovered access? Is there a support channel or account recovery process I’m missing?

Any help would be greatly appreciated. I’m beyond frustrated at this point.

I recently moved to Canada and have USD sitting in a US bank account. I’m looking to transfer the money to my IBKR Canada account while keeping it in USD, rather than converting it to CAD (Goal is to invest in US ETFs)

For anyone who has done this:

What’s the cheapest/easiest way to transfer USD from a US bank to IBKR Canada?

Is a US ACH transfer possible, or does IBKR Canada require a wire?

If using a wire, are there any fees on either side?

Does IBKR Canada provide US routing/account details that allow a domestic US transfer?

Any issues with sending USD to IBKR Canada from a US bank after becoming a Canadian resident?

Would especially appreciate recent experiences and the exact process you used

https://preview.redd.it/qqf1zhrnsyjh1.png?width=1831&format=png&auto=webp&s=4627affc54c4d8237a1ecb95f1b6aec209c02568

I sold a SPX Index option Iron Condors for credit. Lately, the trade history is showing the credit received with a minus sign, then the commission is making the absolute number bigger. It should be 160 (gross) credit received, Commission: 9.70, Net Incl.Commission: 150.30. Instead it is showing Total -160 and Net Incl Commission -169.70 as per above screenshot. Others must have this problem I can not be the only one...

https://preview.redd.it/f89ukrgdrbjh1.png?width=1861&format=png&auto=webp&s=ebb213554fc8f57208712355648635588e0f8839

I applied and my application got rejected and I want to apply again but it doesn't let me do it so what can I do?

Recently I worked with a client who already had a proprietary trading strategy and wanted to automate execution through Interactive Brokers.

It was turning their existing strategy into a reliable execution system — connecting Moomoo/AmiBroker-style strategy validation with IBKR execution — without requiring the client to disclose the parameters that actually make the strategy proprietary.

The setup included:

• SAR Parabolic + Bollinger-based signal detection using raw OHLC data
• Candle-by-candle signal validation against Moomoo and AmiBroker
• Automated options execution through the IBKR TWS API
• Strike and expiry selection based on predefined rules
• Exit orders calculated from actual average fill price
• Real-time position monitoring
• Multi-account replication using the IBKR Advisor account structure
• Telegram notifications for entries/exits
• Mobile manual override for adjusting exits or cancelling trades
• Emergency kill switch

Curious how others building proprietary strategies on IBKR handle the gap between strategy/charting tools like AmiBroker or Moomoo and actual automated execution through IBKR?

Tired of manually entering my transactions in my Google Sheet portfolio tracker I setup a server to listen to my trades fills and within a few seconds send a Webhook to notify of trades.
I then have PipeDream job that receives the webhook and writes to my Google sheet.

I have to say that it is pretty cool and it avoids a lot of manual work to track my investments.

I was wondering if more of you would be interested in receiving Webhooks alerts from their IBKR trades and if it makes sense to convert my solution into a small online service.

I know [Snaptrade](https://docs.snaptrade.com/docs/webhooks#webhooks-account\_transactions\_updated) offers something kind of similar but not sure if it properly supports IBKR trades confirmation.

Let me know!

Hello IBKR Support,

I'm hoping someone from the IBKR team can help me or point me in the right direction.

I'm currently locked out of my account because I no longer have access to my two-factor authentication (IB Key). Since opening my account, I have:

• Moved to a different country;
• Changed my phone number;
• Switched to a new mobile device.

I now live in Brazil, and I no longer have access to the phone number or device associated with my IB Key.

I completely understand that IBKR requires identity verification before resetting two-factor authentication. My problem is that I've been trying for days to call the U.S. support numbers, but no one answers. International calls from Brazil are expensive, and I've spent a considerable amount of time and money waiting on the line without ever reaching a representative.

I continue to receive my daily account statements and position reports by email, so I know my account is still active. However, I am completely unable to log in through the IBKR app or access my account in any other way.

I have access to all my personal information and am fully willing to provide any documents or complete any identity verification required. I simply need a way to reach the appropriate team so that my two-factor authentication can be reset.

Could someone from IBKR please help escalate my case or advise me on the best way to regain access to my account?

Thank you very much for your time and assistance.

Yeah as the title suggests, getting this error although only one TWS session is up and is on a completely different account from main trading account and has its own data sub.

Anyone had this issue, is there an API endpoint to check what sessions are active at any given time?

Polling around 40ish tickers to hydrate my strategy signals yet after just a few requests it gets this error.

Python+ibsync

I recently created a joint account on IBKR and I’d like my partner to be able to log in separately and see/manage the account too. She doesn’t have an IBKR account yet. Does she need to create her own account first or is there some kind of invitation I’m supposed to send her from the joint account? Can’t seem to figure out how this works. Any help would be appreciated!

As per my understanding, among the methods listed, few are applicable if we hold the bank account within US.

For Wire Transfer or Transfer via WISE, is there any intermediary bank charges ?

If I transfer 100$ from my CBQ USD account to IBKR, will I receive the full 100$ in IBKR ?