r/IQOO_India

I got a rumour that oxygen os will shift to color os in near future ..since clean and stable ui was one of my main concern.. should i go for oneplus 15r or iqoo 15r ? origin os 6 is better ?

My display is cracked and it barely usable now do I have any way to get it fixed and how much am I supposed to pay do we have any online trusteorthy websites that can shop me a screen combo I m okay with local screen but I have been looking for past 2 months and couldn't find any that can fix my device HELP please

I bought an iQOO Neo 10 around a year ago, and unfortunately, just three days after my warranty expired, my phone suddenly switched off and has not turned on since. It has now been three days, and the device is completely dead.

I visited the authorized iQOO service center, where I was informed that the motherboard has failed. The estimated repair cost is over ₹20,000, which is a huge amount for a phone that is only about a year old. I never expected such a major hardware failure so soon.

I chose iQOO because I trusted the brand and believed it offered the same reliability and quality as Vivo. This is my first experience with iQOO, and honestly, it has been very disappointing. A motherboard failure just after the warranty period feels extremely unfortunate, especially when the phone has been used carefully and has no physical or water damage.

I am not trying to blame anyone—I genuinely need help. Paying more than ₹20,000 for a motherboard replacement is not financially feasible for me. I kindly request the iQOO team to review my case and see if there is any possibility of a goodwill repair, a discounted replacement, or any other support that can help resolve this issue.

I have always believed that a good brand is known not only for its products but also for how it supports its customers when they face unexpected problems. I sincerely hope iQOO will consider my request and help me find a fair solution.

I would be grateful if the iQOO support team could look into my case and assist me. Thank you.

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I am literally so done with iQOO and their pathetic service. If anyone here is planning to buy an iQOO Neo series phone, please do yourself a favor and search Twitter or Reddit first. The number of hardware issues in the Neo series is insane. Don't repeat my mistake.

I bought this iQOO Neo 9 Pro, and without even using it for any heavy tasks, the battery health suddenly started dropping out of nowhere. Within just 1 year and 7-8 months, it went straight down to 74%. Since it was giving very low battery backup, I contacted them. I live 180 kilometers away from the service center, and when I asked why this was happening to a premium phone, they straight up told me I would have to pay from my own pocket to replace it. I tried explaining my issue, but they didn't care. So I posted about it on Twitter, and luckily, my post went viral. Only after that viral pressure, they contacted me and said "come to the center, we will change it under goodwill."

But when I traveled all the way there, they ran a test and the device failed the Kernel Test 2 to 3 times continuously! I asked them what a Kernel Test failure means, but they completely misguided me and blamed it on a software patch, hiding the fact that it's a core hardware defect. While sitting there, the phone started shutting down and switching on automatically over and over again. When I pointed this out, they casually said "maybe it has some hardware issue." I got scared and told them I won't take this phone back if it has hardware failures. They tried to pacify me saying "don't worry, it will be fine." Then they dropped another bomb saying "your device is not in warranty, otherwise we would have escalated this motherboard/hardware failure." I told them I bought it in pre-booking, but they started rejecting it saying "your device IMEI is not showing pre-booking in our system." Finally, they just swapped the battery under goodwill, ran a test which passed this time, and sent me back.

Within just 3 to 4 months of this battery swap, the real horror started. The phone started lagging heavily and randomly shutting down on its own. Then the main issue started—Call Interface Freezing. To be very specific, the entire phone screen doesn't freeze permanently, but whenever I get an incoming call, the call screen freezes completely. The touch stops working on that specific call screen, so I can neither pick up the call nor reject it. How can a device with a powerful Snapdragon 8 Gen 2 processor and 256GB storage behave like this? My phone has absolutely NO physical damage, NO water damage, it is updated to the latest software, and out of 256GB, only 50 to 60GB of space is full! The rest of the phone is completely empty. How can someone trust a brand when a flagship-grade device fails like this under standard conditions? This call freezing issue kept happening through two or three consecutive updates—first in April, then May, and even in the latest June update, it is still there. When I contacted them again, they arrogantly said "we already changed your battery, now we have nothing to do with this." I asked them who will take responsibility for a defective product, and after a massive fight and pressure on Twitter for 10-15 days, their own technician finally admitted their mistake. He admitted they were only told to replace the battery earlier, so they ignored the hardware loop. After this heavy pressure, they finally told me "we have ordered the part, come to the service center and we will replace your motherboard."

I traveled 180 kilometers again and reached the service center around 10:00 AM - 12:00 PM. But as soon as I walked in, they completely flipped their words! They told me "we won't replace it directly, first we will perform a hardware test, and if it passes, only then we will think about replacing it." I was shocked. I told them "you ordered the part on my name, made me travel 180km as a student, and now you are saying you will just test it?" They ran their automated diagnostic system and it blindly showed "hardware is OK." But they had absolutely no answers for why the call screen was freezing and why the device was lagging. Their systems couldn't even detect a live issue! I didn't back down. I handed the phone directly to their State Manager who was present there. Within just 10 to 15 minutes of him handling the device, an incoming call came and the call screen froze right in front of his eyes!

They were caught red-handed and had absolutely no answers. Finally, around 5:00 PM - 6:00 PM, after seeing the pressure, they agreed to change the motherboard but still arrogantly said "your phone has no issues according to our system, we are doing this under goodwill." And guess what? Within just 9 days of a complete motherboard replacement, the exact same call interface freezing and severe lagging returned! It is so bad now that even basic day-to-day apps and standard system operations are lagging and failing to run properly on this hardware.

After it failed again, I sent them every video proof showing the motherboard replacement did nothing. And do you know what their support team sent me in an email today? They said, "Sir, we need to observe your device now." Are they out of their minds? I am a student. I don't live in that city. I have to waste my money, travel 180 kilometers all over again, and ruin my studies just so they can "observe" a device that has already failed a motherboard replacement after a live freeze confirmation? What kind of a joke is running under the name of iQOO and Vivo?

What am I supposed to do now? They are playing games with me, making me their lab rat, and asking me to bring the device for "observation" again and again when their own diagnostic systems can't even detect the problem! And despite knowing everything, they are completely refusing to help me. What do I do with this defective piece of junk that can permanently die or shut down at any moment in the future? How can a student like me afford to pay so much money repeatedly? Look at today's smartphone market, the prices of devices have gone sky-high! How can anyone ever trust this iQOO Neo series again?

I am completely done with this. I am not going back to any service center to be their lab rat. I am filing a formal complaint on the E-Jagriti consumer forum .. I have all the job sheets, email proofs, and call recordings ready.

Seriously guys, stay away from the Neo series. Check the history of complaints before throwing your money away.

My Twitter thread for reference/proof

Hi everyone,

I'm sharing my experience with my iQOO Neo 10R because I'm extremely disappointed with how my case is being handled.

I have been using the phone for only about one year under normal conditions. Recently, the front camera stopped working completely.

I visited an authorized iQOO service center where:

- They first updated the software, but the issue remained.

- They then replaced the front camera, but the issue still remained.

- Finally, they diagnosed the problem as a faulty motherboard.

Now I'm being asked to pay around ₹16,000 for a motherboard replacement.

My question is: How does a motherboard fail after just one year of normal use? I have not physically damaged the phone or mishandled it.

I contacted iQOO customer support multiple times, requesting a replacement device or a free motherboard replacement because this appears to be a hardware failure. However, I keep receiving the same response asking me to coordinate with the service center, even though the service center has already confirmed the motherboard issue.

I'm not blaming the service center—they have already done their diagnosis. My concern is that iQOO is asking me to bear such a huge repair cost for what I believe is a product reliability issue.

Has anyone else faced a similar motherboard failure with an iQOO or vivo phone? Were you able to get a replacement or any goodwill support from the company?

Any advice would be appreciated. I'm also considering escalating the matter through the National Consumer Helpline if this remains unresolved.

Suggest me an good Transparent back case for IQOO 15R with or without mag safe . Anti- yellow transparent back case with good protection. Thank you in advance for any suggestions....

Hi, it's been almost a month of using Iqoo 15r (8/256) variant and I feel the battery is not performing upto the mark. For a normal usage of social media apps and a little bit of clash of clans.. the battery drains from 90% to 30-20% from morning to night that also not on continuous usage of the phone. When playing BGMI on the phone that too on low settings than default, the phone drains battery about 20% in just one hour. Is this behaviour normal or am I expecting too much from the device.

My friend just bought an iQOO 15R, and we're looking for a good case. We want something with decent drop protection and good quality that will last a long time. Clear or non-clear is fine as long as it's durable.

Any recommendations? Thanks!

​I want to buy the iQOO 15. I need something durable and powerful. iQOO doesn't market the glass type or durability, expected as it's marketed more as a gaming phone, but I don't want it to crack with a few drops. How are others experiencing drops and scratches?

Guys i am facing sometime long installation problem in iQOO neo 10, even with small apps its take 2-3 min or more just to install from playstore, sometimes its install within seconds sometimes it take several minutes for the same app, even from outside of playstore apps ( not downloading only installation). I am still on funtouch os which it take came with which i purchased 1 month earlier. Anyone facing this issue?

Hello 👋, Currently using iqoo 3 which was a good one now it's time to upgrade and planning to buy iqoo 15.

Wanted to Know, Any major issues in iqoo 15 ?

Do let me know your thoughts or if not iqoo 15 suggest something around 70k.

Is anyone else also facing overheating in iQOO 15 evn when light gaming?

Hi guys, is it normal to have phone lens get fog when kept directly under the ac. I kept it for few seconds and there was fog on the camera and it also gone after few second is normal?? Plss reply

Hi guys I am new to iqoo, need advice for new user like what settings I should switch off and how to remove ads.

Device: IQOO 15R

Also please recommend a premium tempered glass without any black border and good case. Thinking of buying the xglass from Gadgetshield