r/Ipsy

I made a MSD purchase within MINUTES of the store opening. Basically as soon as possible with the sale. I placed an order for the hourglass foundation that I was super super excited about. I received my order today, and of course the one full sized, hero item in my order was nowhere to be found.

I know this happens all the time with IPSY and I was taking a risk by placing the order (the fact that placing an order with this company is considered a known risk is such a huge red flag), but I’m super upset cause I realize the product is no longer in the shop and I likely have zero chance of getting the product I ordered that was the entire impetus for placing the order. The glambot asked for my address and implied a replacement product would be shipped. Am I getting the product I ordered or are they sending me some random crap I didn’t order that they “consider” an equal replacement? Cause I don’t want a random foundation…I want the hourglass.

Usually by now I’ve seen a hint or the actual spoiler of the beauty boost- have any of yall seen it or know what Septembers beauty boost is?

How do you see what is in the MSD orders? I just want to make sure everything I ordered is there. Thank you

Does anyone know how to get to your rewards? It says to go to your rewards to see your status and whatnot and I've done that about a dozen times. Once I'm there it tells me to fill out the quiz to sign up, I thought that was strange since I've been a member since October 2024 but eventually I did the quiz again and nothing has changed. Any info would be greatly appreciated. Thanks! 😊

So I bought the Flyte.70 chiseled lipliner in an MDS order. It smells like crayons... is that normal? Has anyone else bought it and dealt with the same thing?

I finally signed up for ipsy and got my first shipment this month. My account says I'm fair blonde blue eyes and the two items that were chosen by ipsy are for darker complexions so I can't use them.

Does this happen often? I don't want to collect a pile of cosmetics that I can't use.

Anyone else order this fragrance? Has your order with it shipped yet? Trying to see something lol

My MDS orders were shipping chronologically at first but then the one with pool daze in it got skipped over & the order after it ( just a fragrance - same brand, "caramel swirl") got shipped.

I'm sure it's possible things get shipped out of order sometimes, but now I'm paranoid lmao 🫠 it's the only one that hasn't shipped yet & I remember it sold out super quick 😩

Order one got shipped (already received), then order two a few days later, & then 3 & 5 shipped at the same time, but not 4 😵‍💫 wee woo wee woo 😹

Anyways I've been avoiding the rest of the sale bc I already spent too much 💀

I have an issue with ipsy and after contacting support twice, I finally got a response, but they refuse to help.

I subscribe to ipsy original, the lowest tier of the subscription options. I'm going through some stressful financial times, and I have a small hoard of products, so I figured I'd change my subscription to every other month. Well, turns out that's still too often for me, so I went into my account looking to change the frequency to every few months. Apparently ipsy only allows monthly or every other month delivery, nothing less frequent and the website wouldn't allow me to click "skip a month" because I'm already on every other month. Dumb, but no biggie, I thought. I switched my frequency to every month, then immediately back to every other month to skip September. The website confirmed I'm not getting the September bag, so I thought I was good.

Nope. Despite having less than 5 seconds between going monthly and then every other month again, that told the system to send me the August bag, the one I originally skipped. I got an email informing me I'd been billed a couple days after I made this change. I contacted ipsy because I didn't want the bag and just wanted a refund. The message I got back said they'd respond in 24 hours. They didn't respond in 3 days, so I messaged them again, and did finally get a response, but was told they can't/won't do anything. I'm getting the August bag whether I want to or not and they refuse to budge even an inch. They rounded out the email with "but good news! You're all set for September, you won't receive the ipsy original for that month." Gee, thanks.

So, if you need to skip multiple months, you're honestly better off having your frequency set to monthly and manually go in and skip every time you don't want or need your bag. Incredibly flawed system, and we have to pay (in this case literally) for their lack of foresight on people potentially wanting their bag less often. Don't make the same mistake I did.

The longer I wait the less excited I am for my box. It changed to "track ipsy extra" a couple days ago but the tracking shows no movement whatsoever. Just that a number was assigned on 8/1. I feel like it hasn't actually shipped and that was just the system changing to align with the supposed timeline.

I was missing my Olaplex Leave-in Conditioner & my extra bag this month. I was sent replacements & received them today. Thankfully, they actually sent me the olaplex, BUT they sent me a Refreshments bag instead of my Extra bag 😭 I was really looking forward to it 😪

How havy ipsy boxes been lately? It feels like a lot of the same boxes items repeatedly :(

I have been wanting to try ipsy since it first came out, than when they ended up becoming boxycharm that enticed me more. I finally bit the bullet since my mom gets one a month and i always see her get cool things.
I got a glow recipe serum that is tinted and too dark when my profile says im pale. Everything else is brands i dont recognize or have even heard of and a laura geller mascara - which im pretty sure i said no mascara in my quiz. Dont know if i should cancel for next month or if i try it out again. Pretty crazy that they would make a first box this bad.

Does anyone know how to permanently delete an address from my account? Everytime I order from the shop it defaults to my old address. I know sooner or later Im not going to catch it.

SoI have an issue with my August order. Normally, the Glam Bot is able to pull up the order and the items in your Ipsy subscription. From there, you can tell it which things you're having issues with, and it will order replacements.

For some reason, the Glam Bot did not have anything listed under my subscription except the name of the subscription and then a bunch of empty spaces where the names of the products should have been, so it asked me to just list the products I was having issues with. So I did that. I listed the one item that was missing and the other item that had a broken sprayer. It then immediately opened up a ticket, and I have had no response in 4 days.

I don't know what to do because I've heard that if you try to open another ticket, it slows things down more. However, I went ahead and talked to Glam about it again, hoping that maybe it would remember my order this time. I just did it a few minutes ago, and of course, it did not remember it. Then I told it not to worry about it, and that I would just wait. It then seemed to open another new ticket, and I don't know why, though, because I told it that I hadn't gotten a response..

This is absolutely absurd because these items go quickly, and by the time I get a response—if I even get a response, which I have not received multiple times before since this whole AI Glam Bot nightmare started—to think I thought the original Glam Bot was bad..

I just feel like we don't actually have real customer service anymore, and if they ever make it right, which I'm starting to doubt completely, at best they'll tell me that I can have three whole dollars to use towards my next add-ons. In this economy, that's like throwing somebody 25 cents 20 years ago. It's not commensurate with the stress and time it takes to deal with this. The least they could do is send us a gift for the inconvenience, like they used to, especially when they mess up really badly, like in my case, for 4 days (it will be 5 days in 4 hours) at that length of time. I'm nearly positive the items will be out of stock, and I'll be forced to receive items that are supposedly "comparable" to what I had, and they never are comparable.

I really enjoy receiving Ipsy, so it makes me sad that this is even happening and that it happens more and more frequently. If we had customer service that actually worked, then I think a lot of people would have fewer complaints.

I don't have Facebook, so I can't use Facebook Messenger. I guess I could try to create a Facebook Messenger account. Can you do that without a Facebook account? I could try to send a message to Ipsy there, but it's not really any faster. Is that my only other option? I heard someone say they tried to send them a message on Instagram, but I can only imagine that they would just tell the person to send an email.

Sorry for the rant, I'm just desperate, and maybe a representative will see this and help me. By the way, representative, if by chance you do see this, my ticket number is #27127149.