r/LGgram

Hi everyone,

​I’m looking for some advice regarding a dispute with the retailer Darty before I reach out to them officially.

​On January 31st, I purchased an LG Gram 17. It was sold to me as a brand-new unit. However, I have since discovered several pieces of evidence proving otherwise:

​"Second Life" Label: My online customer account lists the product as "Seconde Vie" (Refurbished/Second Life). I only noticed this a few days ago.

​Signs of use & opened packaging: The box was already open when it was handed to me. The salesperson claimed it was just to "show it to another customer," but there were white marks/stains on the chassis as soon as I unpacked it.

​System History: During the initial setup, Windows indicated that an internet connection had already been established previously.

​The "LG Discount": The salesperson told me the €1,000 discount was a promotion from LG, but it doesn't appear on the invoice—the invoice just shows the final price I paid.

​Reliability Issues: The laptop has already been sent to after-sales service (SAV) twice to replace both the motherboard and the keyboard.

​My questions:

​Is this accumulation of evidence (the "Second Life" mention, opened box, physical marks, and the suspicious discount) enough to prove deceptive marketing/fraud and obtain a full refund or compensation?

​Legally speaking, is the fact that the motherboard had to be replaced on a supposedly "new" PC a valid argument to demand a refund or cancel the sale?

​Thanks in advance for your help and advice!