From BF Homes Parañaque to Roosevelt, QC. Standard Motorcycle ang pinili ko, thinking okay lang maghintay ng 1 - 1.5 hrs. It’s Sunday naman, I’m not expecting heavy traffic.
2 hours na na sa Ortigas area pa lang siya, pero sabi sa app, delivered na.
Is this acceptable?
Happens all the time with Lalamove.
Is there a way for the rider to know that they have to park and go up to the clinic prior to accepting this order?
I'm having items picked up from the doctor's office and they dont have anyone who can go down. Meron ba button dun or do you guys just tip?
Thanks guys!
I don't know what they were talking about with the receiver, as long as the rider was angry at first. The shop was located on the 2nd floor, the rider didn't want to go up and then he brought the gown with him on his trip. So we booked a lalamove again to pick up the gown from him. Hahaha
—-Sa mga nagsasabi na entitled ako & ✨Kindness is free✨
The booking was made around 5PM, yung shop closes at 8PM. I politely asked if he could still make it, pero una pa lang iritable na si Kuya.
If yung receiver sinabihan siya na umakyat, it was completely out of my control. Shop yon, binigyan lang ako ng contact person. But we had no issues at all with the other 9 gowns that were returned prior, 9 na riders yon. Again, walang issue, walang init ng ulo.
Ang galit ni Kuya una sa receiver lang, tapos nabaling sakin, claiming I had pinned the wrong address. I didn't. Tama yung pin, exactly kung anong binigay niya. Nalito lang yung other rider kasi he wasn't familiar with the area, so eto si Kuya nag assume I had pinned the wrong location at ayun (nagsabi na siya ng masasamang words), which was completely unnecessary. Honestly, I was pretty chill considering the situation. Also, regarding the other delivery (yung pagkain na dala niya) he only got that booking after he had already left the shop. He told us my dala siyang food at 9:11PM. Kaya ang sabi niya maya maya daw niya isesend yung address kasi nga may ippick-up siya. Tapos pagkasend niya ending kami pa daw inaantay niya. Yung words na “Wag niyo akong asarin” kung gusto ko siyang asarin, pinatulan ko yung init ng ulo niya. Pero no, pero mas mukang nainis siya kasi chill lang ako??? So ayun, rude siya sakin for no valid reason. When I suggested that the item be redelivered, it wasn't meant as an insult. As you can see, I even told him that I didn't know what his route was. He had the item for about an hour, and I was simply trying to find a way for me to receive it.
If I were actually entitled at hindi ko pinairal yung ✨kindness✨ na yan, hahabulin ko to sa Lala para ma-suspend but I didn't.
booked this rider kahapon for my dcc cravings sa divine truffles (1000/10) and he didnt pick up my order nor did he call ung business. 1hr passed na and he wont respond so i just told him to cancel the order (which he didnt) and umuwi nalang si kuya sa caloocan (i presume kasi nagstop doon yung route nya). even now nattrack ko parin location nya 😭 im js curious bat ayaw nya icancel yung order? is there a fee? anyways beware lang HAHAHAHAHHA
Just wanted to share a frustrating experience we had with Lalamove and see if anyone else has gone through something similar.
We booked a same-day delivery from Greenhills to Manila. The rider picked up the item at around 5:00 PM.
At around 7:00 PM, we suddenly received a notification that the delivery had been marked as completed, but the recipient never received the package.
We immediately contacted Lalamove customer support, and they reopened the order. However, this happened three separate times. Each time the order was reopened, the rider was somehow able to mark it as completed or cancel it again without actually delivering the item.
Hours later, we were already at the police station trying to file a report while continuously coordinating with customer support. Unfortunately, we found the support to be unhelpful, and we were left trying to figure everything out on our own.
The frustrating part is that we did everything we could to prevent this. Before handing over the package, we verified that the rider’s face matched the ID and account shown in the app. Despite taking these precautions, the package still went missing.
Afterward, we noticed that the rider had a 2.2-star rating, which raised a serious concern:
Why is a rider with such a low rating still allowed to accept deliveries?
If the platform has a rating system, shouldn’t there also be safeguards to prevent riders with consistently poor ratings from continuing to handle customers’ packages? Isn’t this basically negligence on Lalamove’s part?
This incident ended up costing us much more than the value of the item. We also incurred overtime costs, spent hours coordinating with support, and had to deal with the police late into the evening.
Has anyone else experienced something similar with Lalamove?
Were you able to recover your package?
Did Lalamove compensate you?
Is there an effective way to escalate cases like this when customer support isn’t resolving the issue?
Posting this both to seek advice and to remind others to be extra careful when sending valuable items through delivery apps.
Update:
Deleted the post as the rider came by today and returned the item. I don’t really want to cause him any more harm as he doesn’t seem to be in a good place.
We won’t be pushing through with the police report anymore, but will make sure that his account gets suspended and blocked by Lalamove.
Original post text:
Just wanted to share a frustrating experience we had with Lalamove and see if anyone else has gone through something similar.
We booked a same-day delivery from Greenhills to Manila. The rider picked up the item at around 5:00 PM.
At around 7:00 PM, we suddenly received a notification that the delivery had been marked as completed, but the recipient never received the package.
We immediately contacted Lalamove customer support, and they reopened the order. However, this happened three separate times. Each time the order was reopened, the rider was somehow able to mark it as completed or cancel it again without actually delivering the item.
Hours later, we were already at the police station trying to file a report while continuously coordinating with customer support. Unfortunately, we found the support to be unhelpful, and we were left trying to figure everything out on our own.
The frustrating part is that we did everything we could to prevent this. Before handing over the package, we verified that the rider’s face matched the ID and account shown in the app. Despite taking these precautions, the package still went missing.
Afterward, we noticed that the rider had a 2.2-star rating, which raised a serious concern:
Why is a rider with such a low rating still allowed to accept deliveries?
If the platform has a rating system, shouldn’t there also be safeguards to prevent riders with consistently poor ratings from continuing to handle customers’ packages? Isn’t this basically negligence on Lalamove’s part?
This incident ended up costing us much more than the value of the item. We also incurred overtime costs, spent hours coordinating with support, and had to deal with the police late into the evening.
Has anyone else experienced something similar with Lalamove?
Were you able to recover your package?
Did Lalamove compensate you?
Is there an effective way to escalate cases like this when customer support isn’t resolving the issue?
Posting this both to seek advice and to remind others to be extra careful when sending valuable items through delivery apps.
Hello. I just want to ask if any of you experienced the same thing.
Nag-book kasi ako ng priority option sa Lalamove to deliver some documents to our client.
May nag-accept and the driver called me to ask for additional tip since hindi daw siya makakapagsabay ng booking since naka-priority option ako.
Hindi ako pumayag and I told him na ang transaction is for corporate use and he needs to give me a receipt kung magdadagdag ako ng payment.
Rider asked me to cancel pero giniit ko na siya ang mag-cancel pero makulit siya. I made him wait for a while bago ko cinancel on my side. I reported him to Lalamove din after.
Has any of you experienced the same thing?
i’ll be moving my ref (3.1 cu ft). i’m currently in the 3rd floor. i just want to ask if ever i would avail services from lalamove may chance ba na the delivery driver can bring it in the 2rd floor? or do u have any recommendations? ty!!
Hello po. Pls help me.
The rider asked me to cancel my Priority booking and switch to Pooling because he said that my location was far and that he needed money for gas. He also asked me for a tip. He told me that he had already accepted the booking, but my order status was not updating.
I repeatedly messaged him to ask why the status was not updating and requested updates regarding my booking. He told me that he was already near the location, but after that, he stopped responding to my messages. In the end the recipient did not receive the item.
I have already contacted Lalamove Support, and they said that they tried contacting the driver but were unable to reach him at the moment. They sent him a message asking for an update and requested that he contact me directly.
I am posting this to document what happened and hopefully get assistance regarding the booking. I am not trying to harass or threaten anyone. I simply want clarification and accountability because I was left without proper updates regarding my order.
📌 Booking details:
• Rider: JUNJIE ESTEBAN TUNGOL
• Number: +63 962 903 7689
While in transit to the drop-off, lalamove rider didnt notice that the box fell off somewhere along mcarthur highway Calumpit-San Simon last night.
I read na all deliveries via lalamove are insured up to 50,000. How true is it? Has anyone claimed anything succesful from Pioneer insurance with lalamove? If anyone also knows someone who works with lalamove customer service, kindly connect me to him/her to try and expedite my claim.
Rider is cooperative naman and very sorryuntil now and tried to look for it hanggang 1am. He is willing to pay naman via hulugan and I dont know until how much ang kaya nya bayaran. Nakakaguilty lang din if ever papabayaran ko sakanya lahat kung sakali wala maclaim sa lalamove, knowing how little they earn.
I booked a L300 to pick up some items but its been 2 hours and no one accepted it yet. I've added 200 pesos already.
Is Lalamove reliable or are there other cargo movers available?
thanks in advance!
Wallet
One of the many things I dislike about Lalamove is the wallet. We load the wallet in fix amounts suh ask 350, 1000, 1500 or idk. There's no in between. We end up having a certain balance all the time in the wallet and its annoying since I dont even use the app that often. Then if you request for refund, its going to take 30 days and its not even reasonable to take that long. Sinasadya talaga nila na iwan mo yung pera sa kanila. And if you forget or dont even know that you can refund, sa kanila na yung pera.
Priority
Pag binasa mo, priority means from end-to-end, walang pooling. Pero pagkausapin mo CS, sasabihin nila sayo na priority pick up lang siya. Hindi pa rin siya automatic direct deliver, pooling siya. Kung management mismo di mo mapagtitiwalaan, pano pa yung mga safeguards in place?
Riders
Napansin ko lang sa halos lahat ng apps, Lalamove is one app i will not use if high value item at nagmamadali ako magpadeliver. Marami sa kanila nagnanakaw ng items. Happened to me 5x na, wala rin naman magagawa si Lalamove pag ninakaw na nila.
End rant
correct me if im wrong pero diba pag priority matic na dapat na hindi ka magsasabay ng iba? my cousin sent me cookies last week tapos may mga kasabay dun na orders ng classmates ko. walang nag a-accept sa angkas padala (php278) kaya nag lalamove na me na priority wc costs php235 lang. few mins after the pick up napapansin ko di gumagalaw yung rider tapos nag notif na “arrived at pick up point” na eh sobrang layo pa nya? nasa laguna pa sha eh taguig yung drop off. texted him (attached photo) since willing naman na ko magbayad ng php278 sa angkas might as well pay him php280 basta wag na magsabay ng iba, then this was the rider’s reply. sobrang imbyerna. ending, hindi ko binayaran ng php280 nor php400, original fee lang binayad ko.
SC44MMER TRUCK DRIVER LALAMOVE.
ALWAYS ASK THEM TO PUT THE ITEM “PICKED UP” TO AVOID THIS KIND OF SCAMS.
Posting for awareness. This driver didnt put the item “picked up” and then canceled the order then proceeded to ask 1k pesos to release my items.
Accd sa nabook ko na pinick up sa kanya, tinuturuan pa daw sila mag sc4m and quote “nabibili namin lahat ng gusto naming pagkain dahil sa sc4m” and “wala akong pake kahit na ma b4n kami dito sa isang account kase may isang account pa kami” Also cursed me out lots of times, degraded me as a woman and as an engineer.
I do not wish you and your big ass manager like you bad luck, I wish lahat ng blessings and good luck mo is instead na mapunta sayo, mapunta sakin.
BEWARE EVERYONE. PANGET NA NGA SC4MMER PA. Pick a fucking struggle, wag lahat kinukuha mo
Nag book ako lalamove from paranaque to taytay and unang tanong sakin ng rider is ano yung ipapadala which is sinabi ko "paper bag lang"
then ang bilis niya makapunta sa pick up, then after ng pick up biglang na arrived siya sa drop off point kahit nasa pick up palang siya. eto na antagal niya makaalis sa pick up point reminder priority binook ko kasi gabi na and matutulog na ako, then antagal niya pumasok sa c6 and nakita ko sa map nag gala pa and tama kutob ko na nagsabay. after that pumasok na siya sa c6 which is sa TLC park then yung daan na yon deretso na sa taytay pero ang kumag di dumeretso, biglang napunta sa pateros and lalong tumagal, then nung nakarating na siya samin umabot na 2 hours mahigit and unang sinabi "sorry nabangga kasi ako, diko na nahabol" sabay pinakita yung sira sa motor na halatang matagal na. Ayon bayad ko sakto lang + 1 star rate HAHAHA
SC44MMER TRUCK DRIVER LALAMOVE.
Posting for awareness. This driver didnt put the item “picked up” and then canceled the order then proceeded to ask 1k pesos to release my items.
Accd sa nabook ko na pinick up sa kanya, tinuturuan pa daw sila mag sc4m and quote “nabibili namin lahat ng gusto naming pagkain dahil sa sc4m” and “wala akong pake kahit na ma b4n kami dito sa isang account kase may isang account pa kami” Also cursed me out lots of times, degraded me as a woman and as an engineer.
I do not wish you and your big ass manager like you bad luck, I wish lahat ng blessings and good luck mo is instead na mapunta sayo, mapunta sakin.
BEWARE EVERYONE. PANGET NA NGA SC4MMER PA. Pick a fucking struggle, wag lahat kinukuha mo
I received something via Lalamove, I know they need a proof na nadeliver kaso parang ang dami nya kinuhang photos ko tapos andito sa may chest na part. Multiple photos ba talaga ang kailangan nila? I’m wearing a tank top and jeans, if that even matters.
Hello po, I’m planning to start a fleet account. Pero I’m curious kung ok ba yung kita? Tabla lang ba? Thanks in advance
Early Complete na mga loko lokong riders na to para makakuha agad ng booking kahit priority yung binook mo kesyo mabagal ang internet at naclick/swipe daw agad
Kaya nga ako nagdagdag ng tip on the top of the priority fee na binook ko para mapadala agad yan kasi perishable item yang binook ko.
Yan tuloy may umiiyak na tuloy sa Facebook group nila. Sige lang mag EC pa kayo mga ulupong.
normal lang po ba na ganito sa lalamove? pinin ko po kasi yung mismong bahay namint tapos sabi nya magccharge sya ng extra dahil wala daw nakalagay na name ng subdivision 😅