r/MOVA_robotvacuum

Disregard the disgusting floor, we have great danes and a ton of rain lately! Anyway I tried to begin a vacuum then mop session and received an error saying robot couldn’t not get a location. Found it just doing a little back and forth semi circle dance about 5 feet from the base. I put it back in the base and watched it try and begin again and instead of driving forward it immediately turns to its right like it wants to exit out the back of the base. Picked it up and instead of realizing the wheels were off the ground 1 wheel just kept spinning. Went through all of the trouble shooting steps I could find online and mova’s website including factory resets 2 times and it still wants to do this. I’m still under warranty so have contacted mova but was curious in the meantime if anyone has experienced this and know a fix before I go through the hassle of swapping this thing out.

V70 Ultra Complete is HERE. Step into a new level of clean.

✅Reach up to 17cm with its extended mop & side brush reach.

✅Demolish dirt and debris with 42,000 Pa suction.

✅Cross obstacles up to 9cm.

✅See more with Liftable FlexScope™ Navigation.

✅Automate maintenance with the upgraded all-in-one dock.

✅Automate Cleaning with MOVA’s first EcoCyclone™ bagless dust tank.

More reach. More power. Less maintenance.

Beyond Clean, Beyond Limits.

Available now.

So, I bought 2 toothbrushes that were on sale for -80%. I should have identified the red flag from this very moment. Anyways, I still ordered, it arrived and one of the toothbrush stopped working the next day. I reached out to their customer support and after multiple confirmations from my end about my details, they never sent a replacement, as if they were delaying it intentionally. 2 weeks later, other toothbrush stopped working too. I wrote them another email, this time asking for refund rather replacement.

Now, I have 2 useless toothbrushes that don’t work and this is what customer support asked me to do. What kind of pathetic CS is this? I know for sure that MOVA products are trash and should be thrashed but who ask their customer to send a video of it being destroyed before refund. I am more than willing to ship it back and they can incinerate it themselves provided they take care of shipping fee but this is the first time I have heard of such stellar refund process.

Anyways, the point is beware of this company. I had plans of buying their vacuum robot considering how good they are specs to price wise but the low prices come from cheap quality and non-existent customer service.

So I have a P10 Pro Ver2 and it works great. I usually clean the dirty tank and refill the clean tank every other week.

However, there are always dead bugs IN the clean tank? I'm not sure how they get in there, or how to avoid it in the future. I'd hate for them to clog up the system. Any ideas?

My P50 Pro Ultra makes this Sound that sounds like scratching to me. Does not seem to have left any marks in the wood but is not a nice background sound and a worrying one given we have hardwood floors.

I bought the robot refurbished and have not attached the mop pads.

Is there reason to worry/ return/ fix sth?

Thanks for your help!

I have a Z60 Ultra Roller Complete and since a month I have a new carpet (made of wool). The Z60 is destroying my brand new carpet.

It’s pulling out the wool fibres as it is vacuuming, resulting in wool debris coming from the carpet everywhere.

Result: I have a great looking new carpet looking filthy.

Is this normal with a new carpet and will it stop after a while, or is it because of the rolling brushes it pulls out the fibres and this will go on forever?

Another thing, when it’s emptying at the dock, it sounds like a plane taking off, really loud. I had the same robot before, got it replaced with a new one, and that didn’t make such loud noise. Is it a firmware update?
PS: my previous one seemed to do a much better job…

I’ve now had my V50 for a little over a month, so I figured it was time for an update now that the honeymoon period is over. Overall, I’m still extremely happy with my purchase. It has made a noticeable difference in how clean the house stays day to day.

Vacuuming & Pet Hair
We have a pug and a Bernese Mountain Dog, so pet hair was one of my biggest concerns when buying a robot vacuum. The V50 has handled it incredibly well. There is simply never a layer of loose dog hair sitting on the carpets anymore, and the floors consistently feel clean under bare feet.
I still use a traditional upright for periodic deep cleaning, and even that is picking up dramatically less loose hair than it did before the V50. That has been one of the best indications of just how much the robot is removing during its daily maintenance cleaning.
Even more impressive, I’ve had essentially no hair wrap around the V50’s main brushes. When I removed and washed them after about a month, there was only a tiny amount of hair caught around one end.
I currently have it vacuum daily and mop twice a week, which seems to be a good balance for my house.

Dust Bag & Dock
With two heavily shedding dogs, the first dust bag lasted about a month rather than the advertised longer intervals. That honestly doesn’t bother me considering how much hair this house produces. The bag was also genuinely packed when I replaced it, so the dock seems to make very good use of the available bag capacity.
The dock continues to be one of my favorite parts of the system. Mop washing works extremely well, and I’ve found that a three-hour drying cycle works better in my home than the two-hour setting. At three hours, the pads come out completely dry.

Obstacle Avoidance
The obstacle avoidance continues to impress me.
Recently, one of my dogs left a little “present” on the floor while nobody was home. The V50 recognized it as an uncleanable mess, marked its location on the map, avoided it, and continued cleaning around it.
Anyone who has ever had an older robot vacuum run over a pet accident knows exactly how valuable this feature is. My previous robot once did precisely that and left me with an enormous mess to clean, so seeing the V50 handle the situation correctly was a huge win.
I’ve also been impressed with how closely it can clean around furniture and other objects without constantly banging into things.

Mapping & Navigation
I did end up remapping the house about three weeks in because the original map seemed to have gotten a little confused. A fresh map completely resolved the strange behavior I had been seeing, and navigation has been excellent again.
The robot will occasionally clean rooms in an unexpected order, but I’ve discovered there is usually a reason. For example, if one of the dogs is lying in or blocking a doorway, the V50 may skip that room temporarily and return to it at the end of the cleaning cycle rather than repeatedly fighting to get through.
I’ve also noticed that the map becomes more detailed as the robot continues cleaning and learning the house.

Maintenance
Maintenance has been pretty easy.
I rotate the mop pads every couple of weeks and put the used set through the washing machine. The dock does an excellent job keeping them clean between those deeper washes.
I regularly use the hose from my full-size vacuum to clean dust out of the V50’s dust-box filter, which works extremely well and reduces how frequently the filter needs to be washed.
When I eventually did wash the filter, I let the dust box and filter air-dry until they were about 90% dry, reinstalled them, and ran the V50’s dust-box/bag drying cycle. The hot-air drying finished the job beautifully, and everything came out completely dry. That has turned out to be a surprisingly useful feature.

Things I’d Still Like to See Improved
There really aren’t many complaints after a month, but I would love to see MOVA expand the customization available for CleanGenius.
In particular, I’d like more control over what CleanGenius does in individual rooms. I would also love the ability to create a shortcut for selected rooms and simply tell the robot to use CleanGenius for those rooms rather than having to manually specify all of the cleaning parameters.
I’d also like a little more transparency about why CleanGenius makes certain decisions. The robot is clearly adapting its behavior, but it would be interesting if the app explained some of those choices.

One Month Later
After a little over a month, I’m still extremely impressed with the V50. It isn’t just that the floors look cleaner—the house stays cleaner between deep cleanings.
The biggest difference is how little loose dirt and pet hair ever gets the chance to accumulate. The floors feel freshly cleaned almost all the time, and even cleaning up the occasional pet mess no longer results in wiping a bunch of loose dog hair off the carpet along with it.
The combination of excellent pet-hair pickup, virtually no brush tangles, genuinely useful obstacle avoidance, good mopping, accurate navigation, and the self-maintaining dock has made this one of those purchases where I can actually see the difference it has made in everyday life.
At the one-month mark, I’m still very happy I bought it.

The app automatically added a threshold at a spot with a very gentle slope. As a result, the robot extends its legs to cross it, resulting in a very harsh bump when it crosses over. I suspect with time this may cause damage to the robot.

I would like to remove this threshold. However, when I try and remove it in the Threshold/Ramp section, I am not able to "save" my changes. I get the error "different thresholds cannot overlap" as per the screenshot. However there are clearly no longer any thresholds on the map.

Would appreciate if anyone knows how I can fix this issue. I'm just trying to remove a threshold.

MOVA US has launched their pre-launch page for their upcoming flagship MOVA V70 Ultra Complete.

$1299 MSRP, $1099 USD Launch Offer

Specs:

• Industry-First Dual MaxiReachX Cleaning: The mop extends up to 6.69 in and the side brush up to 4.72 in to reach along walls, into corners, beneath furniture, and around table legs. Adaptive movement extends only when needed for broader coverage with fewer missed spots.
• 42,000Pa Suction for Hair and Debris: A high-speed motor reaches up to 150,000 RPM and delivers up to 42,000Pa suction, removing up to 99.9% of large debris and hair from hard floors and carpets. Based on internal lab testing. 
• Crosses Thresholds Up to 3.54 in: StepMaster 2.0 Tech raises the chassis to move over door tracks, thresholds, U-shaped furniture legs, and uneven transitions. It handles single thresholds up to 1.77 in and combined thresholds up to 3.54 in. 
• Upgraded Reusable Bagless Auto-Empty System: The EcoCyclone dust tank eliminates disposable dust bags and can be washed and reused. Its large-capacity design supports up to 100 days between emptying, depending on home size, debris level, and cleaning frequency. 
• All-in-One Self-Maintaining Dock: More than an auto-empty station, the dock washes mop pads with water heated up to 212°F, dries them with 158°F hot air in about one hour, automatically dispenses cleaning solution, and cleans the washboard for hands-free vacuuming and mopping maintenance. 
• 6400mAh Battery with Recharge and Resume: The high-capacity battery supports extended cleaning, while Smart-Protect charging manages temperature and current. When power runs low, the robot recharges and resumes from its last mapped position.

https://us.mova.tech/products/mova-v70-ultra-complete-robot-vacuum

My relatively new P50 Pro Ultra makes a loud rattling sound and fails to dock. Any thoughts on what could be wrong? The wheels seem fine, the main brush is clean and the sensors are clean. The problem persists across different docks and with or without the mop pads. All ideas are appreciated!

Hi,

Let me preface this by saying I've just sent this to the Mova support team, but was hoping that maybe some of you have ideas on how to fix this quickly.

I have a MOVA Z50 Ultra with the roller mop and it has recently stopped picking up debris and is instead dragging trash around (it worked great for around 6 months).

I have checked for blockages (both on the vacuum and base) and found none. I have also:

• Replaced the filter
• Replaced the Tri-Brush
• Checked the rubber on the Tri-Brush cover

The vacuuming noise sounds normal, and navigation also appears to be working normally. A very small amount of debris does end up in the dust box, but the majority of debris is simply dragged around rather than being picked up.

I also tested the robot upside down to see if the brush was spining, it briefly worked and the Tri-Brush was still spinning (it stopped almost immediately complaining that it was not in contact with the ground, so i'm not sure if the Tri-brush is spinning when in contact with the ground or not.

Any ideas on what I could try next?

My MOVA V50 develops a bee-like buzzing sound during mopping after some time.

is this normal ?

My Z70 is ignoring carpets completely during clean genius or regular vac+mopp/ vac only cleaning tasks. The app settings are all correct and it normally should vacuum the carpet area first but isn't doing so. The support asked me if the sensors are clean and if I tried to turn the robot off and on again (guess what I'm doing once a week while I'm cleaning the robot).

Any other ideas they don't have.