r/Monos

I’m trying to buy hybrid carry-on and check-in but why does it shows it takes 2 to 3 weeks? I am in Canada.

Hey guys, I recently purchased the Hybrid trunk in size large in Adobe Brown and just came back from a short overseas trip. Hoping this helps anybody who may be on the fence in getting a trunk style luggage.

Ordering experience: Just wanted to thank the amazing team here on reddit. I had initially messaged just curious which colour was a good option to avoid scuff marks as I wanted a reliable luggage I could use for the next decade. The team were so friendly already helping me with getting a recently expired discount offer to be applied and also adding to my surprise a free luggage cover. They were so thoughtful and I feel reassured that hopefully dealing with them in the future with any major issues should be no problem.

Delivery: Super quick I was initially worried I would maybe need to pay for additional express shipping as I was leaving at the end of the week. The luggage was purchased I think on a Thursday and I received an email a day later saying it was shipped arriving to me within about 3 business days on a Tuesday. Note I am based in Australia and the company has their own stock based here which might explain why it was delivered so quickly. So any Australians on here looking to pick up a Monos the delivery timeframe is pretty accurate and spot on.

First impressions: This trunk is beautiful, I was really impressed by how premium it looked with the aluminium detail. The trunk lock mechanisms felt very solid, super easy to open and the entire lip opening of the trunk is made with solid aluminium too. The inside was incredibly spacious and I was packing for a mini ski trip and was able to fit my major clothing items like 2x snow jackets, 4x sweaters, 2x jeans, 2x jumpers with plenty of space to spare for souvenirs and shopping. I did feel that the front shell of the luggage was a bit thin and worried that it could potentially crack if thrown with force in the future as it felt a bit hollow. It is quite sturdy though but just felt it could have been slightly thicker material to give the front part of the luggage more protection.

Using during the trip: Immediately got compliments from my friends when they saw it for the first time. They were surprised with the price of the luggage as they thought it would cost way more. The wheels were super smooth when going through the airport. I also loved that they had an underside groove so you can pick it up on both ends to put into the baggage drop belt or when scanning through customs. Makes it also very easy for baggage handles instead of using just the top handle. My carry on tote bag also sat very securely right on the top of my luggage without toppling off like some other check in luggage I’ve had from experience. I didn’t use the luggage cover for this trip as I was curious how much scuff marks the shell would pick up. Surprisingly not noticeable at all due to the darker brown colour I had picked although definitely be cautious if you’re using a lighter colour. I found with the matte finish of the shell it was very easy to wipe off most marks and the most visible scuffs were from the aluminium corners which was also very easy to wipe off as well.

Some feedback for the team: It’s definitely not the most perfect trunk suitcase. There were some parts of the luggage that I felt could’ve been made a bit more user friendly and functional. I found when opening the luggage like a trunk it would usually need a wall to lean on as some cases it was a bit too top heavy and would end up falling backwards. This can be very easily fixed by putting your heavier clothes or items in the main trunk compartment. I just felt especially when you’re initially packing the empty suitcase you’d need to lean it somewhere for support. It would’ve been nice if they had built a heavy backside so that it didn’t need to do that. Also there is a flap that separates the larger compartment in place but that flap was quite annoying as there was no way to tether it to the top. So if you’re opening your luggage the compartment flap would repeatedly keep falling down on itself when you’re trying to pack or unpack. Also the shape and size of this trunk can be a bit troublesome when loading into the boot of a taxi. I was travelling with 2 other people and their normal check in luggage were able to fit perfectly into the boot of the car but with mine it had to be loaded onto the passenger seat. This was due to the shape of the luggage itself which I’m more aware of now moving forward.

In conclusion: It’s a beautiful and solid piece of luggage and already received compliments. Very durable material and after my first overseas trip the matte shell did not show much signs of scuffs or scratches but just be aware what colour you’re going for. I did feel initially that the shell was a bit thin and could possibly crack but after my trip it’s so far been fine and met my expectations. Fantastic customer service from the team and really speedy delivery. Just some slight nitpicks regarding the internal compartment and the shape and size of large trunk can make it awkward for uber/taxi drivers. Will definitely be interested in possibly their carry on trunks in the future. The trunk luggage definitely could fit way more than what my large check in could and the deeper compartment makes packing so much more easier to compress. 8/10 highly recommend. Great friendly sales service and delivery. Decent premium luggage without the huge price tag like some other brands.

I've had the carry on plus for five plus years and I have many Monos pieces as well as purchased and recommended for friends and family. I always liked the simplicity and stopped reliability but knew at some point the warranty would be the true test of the brand (mind you I purchased this when they were advertising lifetime warranty). I was surprised that of all things it was the handle snapping clean off that led to need to submit my claim. I thought I would get better news than a rejection:

"After reviewing the photos and details, the damage to the fixed handles appears consistent with stress-related failure rather than a defect in materials or workmanship. Handles can experience cumulative internal stress over time from lifting, packing weight, or pressure on the attachment points, even when there’s no single incident like a drop or travel-related impact. For this reason, this type of damage isn’t covered under our standard Limited Lifetime Warranty."

I'm at a loss at the fact that the damage to the handle is not covered under warranty and that my only option is to replace the whole suitcase. The warranty FAQ states the following: Handles or telescopic handles that stop performing as intended. I think the handle coming apart qualifies as "stop performing as intended" in this case.

Anyone else have issues like this? I also had purchased another check in luggage where one of the zippers came off during first use and they want me to use the purchased warranty to fix it. I can't recommend this brand to anyone.