SCAM ALERT - Don’t use Redline Detailing
They damaged my vehicle. Story time…
The owner is a young kid and his staff are younger kids. The shop was a glorified large narrow storage unit. It’s a scam.
No waiting room, no staff coming up to you, sketchy AF. Communication was good up until I dropped my car off. All talk no results.
When I picked up the car it wasn’t she and no one would talk to me. After 15 minutes I contacted the owner and I had to wait another hour for them to finish.
The owner (Jacob) is a young kid and his staff are younger kids. The shop was a glorified large narrow storage unit. It’s a scam. Facebook ads and a legitimate looking website. I imagine most of the reviews are fake too.
No waiting room, no staff coming up to you, sketchy AF. Communication was good up until I dropped my car off. Straight sleazy salesman tactics. All talk no results.
When I picked up the car it wasn’t done and no one would talk to me. Just a bunch of kids trying not to make eye contact. After 15 minutes I contacted the owner and I had to wait another hour for them to finish. An hour after closing, after the car was supposed to be done, an hour of standing outside in the heat.
It was for a simple tint job, but I left with gaps, creases, scratches, debris trapped, smudges and adhesive stains underneath, the works. If you look up at the sun roof you can see all the gaps where light is coming through around edges. The adhesive marks and stains under the tone are unbelievable. Every window is damaged. They tried passing it off as acceptable, with an attempt to gaslight me, stating “No tint job is perfect.” Initially they offered to pay for my uber ride like that resolved a tint job that cost hundreds of dollars and needed to be redone. Eventually they offered a 15% discount and offered to redo it, but as I got home I found more damage, especially when the glare from the sun highlighted it all.
And the WORST, water damage to all four corners of my headliner from the job. Initially they took ownership, offering to make it right. Even offering to use another vendor on his network to fix it. I took photos, I have text exchanges. When I reached out to coordinate they deflected and denied. They said I could take more off my time to come in and have them remove it but that’s it. A bunch of kids posing as detailers and the owner Jacob posing as a legitimate business. My deposit was refunded and I was left with significant water damage to my vehicle. I now have to pay someone to remove the tint and redo it, plus replacement of the headliner.
I could go on and on. He wouldn’t provide his insurance information for me to get it resolved. He became combative. Now the only solution is small claims. Don’t gamble on Redline with your vehicle. Learn from my misfortune.