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r/NARWAL_INDIA

Image 1 — No support for discontinued products? 1 lakh rupees down the drain?
Image 2 — No support for discontinued products? 1 lakh rupees down the drain?
Image 3 — No support for discontinued products? 1 lakh rupees down the drain?
Image 4 — No support for discontinued products? 1 lakh rupees down the drain?
Image 5 — No support for discontinued products? 1 lakh rupees down the drain?
Image 6 — No support for discontinued products? 1 lakh rupees down the drain?
Image 7 — No support for discontinued products? 1 lakh rupees down the drain?
Image 8 — No support for discontinued products? 1 lakh rupees down the drain?
Image 9 — No support for discontinued products? 1 lakh rupees down the drain?
Image 10 — No support for discontinued products? 1 lakh rupees down the drain?
▲ 5 r/NARWAL_INDIA+1 crossposts

No support for discontinued products? 1 lakh rupees down the drain?

I bought a NARWAL FREO on 2023. I liked the product a lot. It's was a good run all these years. I believed there will be good after sales support if something goes wrong in an electronic product with lot of moving parts.

Recently in the base station, the flooded water in the bottom tray was not sucked back into the waste water bin and I got the following error.

I thought NARWAL support got my back. Upon reaching out to them, I was informed that THEY DON'T PROVIDE ANY SUPPORT TO THEIR "DISCONTINUED" PRODUCTS.

Really disappointed. I myself had bought 2 such units from narwal, trusting with good after sales service support.

Now according to their mail, either I have to DIY fix it or have to throw this unit in trash and buy a new one.

LESSON LEARNT on what to check before buying something.

UPDATE 1: Thanks narwal india for taking cognizance of the issue and accepting for a service pickup.

u/iamtheneyo — 9 days ago