r/NapoleonGrills

I bit the bullet and purchase this grill. It's been a struggle getting everything working but dealer has been great. One item I'm confused about is the lighting. I understand where the hood lights are as well as the 'storage' lights. What I can't seem to see or physically find are the cabinet lighting. This should light the cabinet but I can't seem to turn them on nor physically see them.

I'd appreciate anyone with the above grill letting me know if and where they are on your grill.

Thanks.

Hello all!

The title pretty much says it all. I am looking for my first grill and came upon this deal. I was initially looking for something smaller, but is this a no brainer considering the price discount? The store is heavily discounting the grill because it's for natural gas and it is apparently very difficult to sell, but I happen to have a gas outlet outside on my patio.

Thanks!

I'm a new grill owner, we chose the Napoleon Rogue 365 grill because it was a great price and reviews were really good. Super excited to start using it, but stressing a little about how to clean it! Literally not done this before so please be kind - just want to look after the grill properly without abusing it too much hah.

Can the Grill Rescue steam-cleaning brush be used on the porcelain coated grids? Are there any special instructions?

The manual noted:

Do not allow cold water (rain, sprinkler, hose, etc.) to contact the heated grill. An immediate temperature change will damage the porcelain and crack the ceramic burners.

But I wasn't sure if the steam cleaner was fine?

Thanks for your grill wisdom!

Hi guys,

I just bought the Napoleon TQ285 gas grill for my apartment balcony and so far I am loving it.

I was wondering for how long do you think the travel gas canister is going to last me ?

Also, how often do you clean the inside of the grill?

I have a new Napoleon grill from Costco as per my earlier post and the infrared burner doesn’t light from the starter and the two front doors arrived dented.

The website doesn’t accept my serial number or model number which is pretty lame and I requested a call back from calling the warranty line and haven’t received a call yet

Any suggestions or does anybody from Napoleon monitor this?

I seemingly cannot connect to anyone via email or live chat to get a warranty claim in for a brand new rotisserie (worked for a few turns, stopped moving but still hums).. Emails on their site no longer work (bounced) or auto response (no longer monitored). The live chat just directs me to the warranty portal which never finds my model.

Going to have to call but, has anyone else experienced this (warranty issues and/or rotisserie)?

Hi all,
First time here. I’m assembling by new grill and am struggling with this one step. The pictures are horrible and the video doesn’t address this one part. I’m struggling with how to mount the wire harness on the front left side of the grill. This wire hub was ziptied in a cluster under the control knob panel and based on the instructions page, it looks to me like I was supposed to cut off the ziptie and then mount the cluster to the grill. Can anyone help me with this? Thanks!

Just a warning to any prospective buyers. I was pulled in because Napoleon makes great grills and a lifetime warranty seems too good to be true. My grill has been having some issues and I've spent literally the last two WEEKS trying to reach someone there for help and still have not gotten through. Emails, contact forms, calling and waiting on hold for hours at a time. I even did the "contact local dealer" and literally crickets.

Idk man, doesn't feel like a warranty is very useful if you can't get ahold of a single person to diagnose problems.