Being Charged £860 for a 3 month period Usage of Gas
Octopus has recently charge me £860 for a 3 month period usage of gas. The amount is more than I paid over the entire last year. In mid-September, an Octopus CS emailed me asking for a photo of my gas meter and saying that it related to my billing. I initially think that it is an scram email but I finally confirm it is a real official email. The CS urge me to take the photo and I finally sent them the photo.
I noticed that my GAS meter no longer displayed on my smart meter. They have schedule a call with me next week. I "guess" the call is about their surprise billing amount. I see the outstanding amount in my account is negative now. I am worried that it will decrease my credit score.
Does anyone have the same experience of such an event? How do you handle it?