Buying here is a nightmare: Endless waiting, legal violations, and complete ghosting ⭐☆☆☆☆
I want to warn all potential buyers about this store. My experience has been a continuous chain of unprofessionalism, violation of consumer rights, and total disregard for the customer:
• Extreme delivery delays (over 2 months): I placed my order on May 12th. The shipment didn't arrive until July 15th. During that time, I had to repeatedly follow up (May 24, May 26, June 1, July 2). Not a single revised delivery date was met. On top of that, two out of the three ordered items (the charger and wristband) were missing from the package entirely.
• Refusal of legal return rights: The device did not meet my expectations, so I requested a return on July 25th (10 days after delivery). The store rejected the return, claiming their internal policy only allows 5 days. They completely ignore binding Czech and EU consumer laws that guarantee a 14-day right of withdrawal.
• Deflection and arbitrary actions: Without my consent, they tried to dismiss the issue by forcing a unilateral 40% partial refund on me. Furthermore, their calculation of amounts is completely confusing and does not match what I actually paid (totaling 6,094 CZK).
• Complete breakdown of communication: Once I rejected their unlawful approach and insisted on a 100% refund in accordance with the law, the store started ignoring me. They no longer respond to my emails or follow-ups.
Steer clear of this store. If any issue arises, customer support is non-existent, local laws mean nothing to them, and as soon as you push back, they ghost you completely.