r/Osight

I got scammed on Prime Day! I ordered the Osight SE Green Dot 6 MOA during Amazon Prime Day. I was super excited for this. The item arrived, I opened the Amazon box to find the Osight SE box not shrink wrapped but taped on both sides. Thought that’s odd as I did not order a used product. Opened it up only to find a used Viridian optic with loose screws. I got completely scammed on this! Contacted Amazon and spent several hours, multiple times just to be told they cannot replace it only return it for a refund. Well it’s not on sale anymore as Prime Day is over! Went as high as I could with Amazon customer service and was told take a walk. Contacted Osight directly and they said I could only deal with Amazon. The seller on Amazon is Osight USA. Buyer beware when ordering through Amazon. Also, after this experience and lack of support to just get the product I ordered, maybe look at other companies than Osight! I’m still giving them an opportunity to step up and make things right whether that be through Amazon or different channels. I’ll update if there is any different outcome. Note to Amazon: do better, your customer service is lacking. Note to Osight: please help!

TLDR: scammed by Amazon and Osight USA on Amazon Prime Day. Looking for help from Osight!

Just picked up a 6 MOA GN from the sale and had to file a warranty claim because the dot was presenting like those old color blindness tests (lots of little dots next to each other)…Osight customer service has been impeccable; they sent me a return shipping label and already have a new dot on the way, but was wondering if anyone else has had this issue? Figured it must be known to the Osight team at the least as they processed the return immediately.