r/Outlook

I created Minecraft account for my son and it required me to create an outlook email address for him under my email address as admin on a Microsoft family account. The email address is listed as a child and I am listed as an admin.

I recall creating the password to be the same as one of his 2 gmail accounts. Now I can't get into his outlook email account, it said we needed to log in because he had a community violation (he's 6yo so not sure what it could have been), but none of the passwords that tried worked and now we are locked out. Why wouldn't they send any violation alert emails to my email address as the parent and/or allow me to reset using my email address? Not sure the point of making parents set up an admin account with children as members since it appears to be useless.

I tried calling the numbers on Microsoft.com but none of them work and none of the forms have helped either. It keeps saying that I'm not providing enough info to unlock the account.

Any suggestions? I guess if I have to the I'll need to create another account but I would hate for him to have to start over with his game and his username matches all his other profiles.

so this has happened to me before, i had to create a whole new email address because my junk mail kept getting stupid spam emails. once again, this started again. i probably gets ridiculous amount of spam mail. i try to block every single one, but they just keep coming. is there anyway to actually stop getting these ridiculous spam emails? or do i just have to deal with it.

everytime I want to use my password and log in its '' we send you a code to another email to verifiy'' or go on the auth app and verify or we sent you a text to verifiy.. I am certain I have forgotten some passwords due to this crap but you never have to enter them instead your forced to do all this other crap you didnt want to do.. I just moved to another andriod phone and setting up outlook made me feel like I wanted to break the phone...then its forcing me to use passkeys

Hi,

Last week I got hacked by cookie session stealing. I was able to secure my account by myself, but hacker deleted my alias, with old @hotmail I can't restore myself.

So I contacted customer support, and my account got blocked by Microsoft.

They ask me to fill ACSR form to verify ownership. But I never get answer from this form. So they close my support request again and again.

The most anoying thing is every contact with support feel like contacting bots. Do Microsoft support still have humans?

How can I do, this account is my main email account, I can't lose the access like that. I'm homeless on the web :s

I asked them to verify another way, phone number, IP, ID card, linked account. But they only answer me the same thing without reading anything.

I’m trying to set up Microsoft 365/Exchange Online for this workflow:

I have one personal/user mailbox and I have access to a business address only as an alias.

I do NOT have a separate login or mailbox for the business address.

I need:

Emails sent to the business alias → arrive in my existing mailbox
Emails sent to my personal address → also arrive in the same mailbox

When I receive an email addressed to the business alias, I need to reply from the business alias

When sending a new proposal, I need to choose the business alias as the From address

The client must see the business email address, NOT my personal/user email address

I do not want to add another Outlook account or manage two inboxes

Example:
Client → business@domain.com
→ arrives in my mailbox
→ I click Reply
→ reply must be FROM business@domain.com

Current situation:
The alias is already added to my Microsoft 365 mailbox.
Emails sent to the alias successfully arrive in my mailbox.

But when I reply, Outlook sends the reply from my primary/user email address.

We also need to send new emails/proposals from the business alias.
We are using Microsoft 365 Exchange Online + Classic Outlook for Windows.

I understand there is an Exchange Online setting called SendFromAliasEnabled / Send from aliases, and we are checking that.

My questions:

Can an Exchange Online alias fully support this workflow?

If SendFromAliasEnabled is ON, should Reply automatically use the alias the original email was sent to?

If not, what exact configuration is required in Classic Outlook?

Is a shared mailbox actually the correct solution if the business address needs to behave as a completely separate sender identity while still being accessible from one Outlook profile?

If a shared mailbox is recommended, can the user access it without having a separate login/account?

I’m specifically looking for the cleanest Microsoft-supported setup for one user, one Outlook profile, one inbox, but a separate business sending identity.

Thanks!

I have several rules in Outlook that were moving emails to folders based on sender address. This used to work up until Sunday. Basically, "if email is from sender@xyz.com, then move to folder, XYZ". Pretty simple stuff here.
I've:
Verified that they are server side rules only (client-only is not my jam)

Removed the .SRS file

Deleted all rules and recreated one of the rules for testing.
Did this from both desktop client and Outlook on the Web.
Quadruple checked that the destination folders exist...which they do.

Rule doesn't work at time of delivery, but will work when run manually.
I have systems setup to send alert emails, so I get a bunch daily. Pulling out what little hair I have left on this one.

**EDIT***
Implemented a work around using Power Automate.
Would still like to use a simple Outlook rule, if possible.

Our manager sent a group email and there's a weird icon on the message in the Outlook email list. It's in the same column as a flag, attachment paperclip, reply arrow, etc. It's driving me nuts.

It kind of looks like this (-), but the middle line is essentially double that size. It looks like the end of a USB C plug. I took a screenshot but can't add it here.

If you know what that means, please put me out of my misery.

Thanks.

Subject says it all. Here is my latest issue that is causing me to miss emails. What are the settings I need to change in order to see emails grouped by subject (or conversation) and date, so the newest emails are at the top of the inbox along with the full thread of the email conversation? I am sure this is possible in Outlook. I've poked around it myself and read through some support articles from outloook and no luck so far. Can someone help? Thanks!

I want to post here to see if I'm not the only one going crazy on this issue (given it's Microsoft i feel like I'm not alone). I've noticed some users are reporting their Outlook have their shared mailboxes disappear after about 30 seconds of being open. i've also seen a user or two mention their focused inbox disappear when interacting between Inbox and sub folders. when reading into this, it appeared to partly an Autodiscover issue. i tried the registry setting band-aid solution and no dice. the only thing that appears to work is wiping the Outlook profile. i've reported this to M365 and they say nothing. i put in a ticket and the engineer thinks my method so far is best as he couldn't figure it out. he even kinda chuckled as he believes this is another iteration of "AI Coding slop" deploying issues. Is anyone else experiencing this?

I’m reaching out to someone and I used their banking email based on the formats online, but I also ccd his personal email that I have. The banking email got rejected. Is there any way for me to check if the cc email got sent?

What i've ruled out so far:

1. Not signing into multiple separate accounts, she has delegate access to a shared mailbox via "Open another mailbox," which uses her existing session, not a second login

2. Cleared cache/cookies — no change

3. Set her up with a fresh Chrome profile to rule out corruption, inconclusive so far, she prefers keeping her normal tab-based workflow

4. She doesn't want to use any other browsers

except chrome.

Anyone run into something similar or have other things worth checking before escalating for log access?

Been happening for about 2 weeks now. Can’t send any emails, but I’m still receiving them.

I’ve deleted all in my junk and bin. What can I do?

Hi there! I use a shared Outlook email for work and do not have any admin access to the email itself.

We all work from the inbox but don't all work from the 'inbox'. The emails come into the inbox and then get put into our folders within the inbox for us to work through. However, when the supervisor views the emails in the inbox before moving to my folder, they no longer come into my folder as unread so I can see there are emails that need to be actioned. I am working across two separate emails and multiple folders so have missed a few emails that then get delayed as I don't have the time to check each folder as I am so busy across the emails.

I have tried changing the folder to display the number of items in the folder but this doesn't ever seem to stay for more than an hour so doesn't help much.

The shared email also isn't one that is part of the main accounts of Outlook but part of an additional mailbox added under the personal one provided by work. So I am also unable to set up any rules within the email settings.

So I am wanting all emails that are added to my folders to come through as unread when added to the folder, even when 'read' from the main inbox as they come in. Not sure if this is possible?

Recently my PC was compromised and the hacker managed to “steal” some of my accounts on multiple platforms. I ended up getting them all back luckily EXCEPT for one…

Outlook. My Outlook account is quite literally irrecoverable. Don’t even try to help I give up.

I can still sign in to my account and it appears that the hacker has left it. They didnt bother changing the password or anything. They just simply changed the main email address and made mine an alias. So while I can still sign in to the account, I can’t change the password and cant change the email address. Which makes me uncomfortable so i made a new one.

The problem is how Microsoft completely refuses to recover it for me even after providing them with LITERALLY MORE INFO THAN NEEDED.

I gave them my credit card which I used to buy stuff on the account for nearly a decade! I also gave them my damn ID! Just in case they have doubt that this was not me. You can see my FULL ID uncensored I didnt even censor my SSN just take it all I dont care just give me my account back!

They told me they couldn’t verify my identity and will not be changing the password or email.

I dont know what to do. So I just made a new account instead. Luckily my old account has basically nothing on it except for my Xbox and Minecraft account which I don’t use anyway so probably lost 100$ AT MOST. Not a big deal.

But seriously WHAT THE ****?

For some reason, android does not offer a similar outlook calendar widget that Apple does in the photo below. Has anyone found a solution to this?

*photos in comments for android outlook calendar widget*

Their official FAQ is wrong, tells you the following:

1. Customers should go to https://outlook.live.com
2. Click help tab
3. Select help from the button
4. In help pane on the right in the search box type contact support
5. Click the yes button bellow the "still need help?" Prompt
6. Click the option to chat with a support agent and follow the on-screen prompts.

Except as soon as you type 'contact support' you just get 'no results found' and cannot proceed.

I have been unable to sync my outlook.com emails for over a month now with other services and applications, attempting to connect via IMAP just gives an error even after following their instructions.

I managed to get through to an agent by saying my issue was with 365 but they just kept spamming the above guide and when I twice said I get stuck at step 4 they just said "glad I could help" and ended the chat.

I have been getting alot of spam messages from sender emails that all start with the same words. I created a rule to automatically delete messages if the sender email contained those words. However, the rule isn't working. I put if the sender email address contains CloudNotify_ then delete the message. However, they are still going to my junk mail folder. All the messages start like that but then they put a number after the _ symbol. I am blocking each one as they come in since the rule isn't working. Just trying to figure out why this one particular rule refuses to work. Can someone help me? All the other rules I have set up work like they are supposed too. Thanks in advance!

When i send an email with my apple computer's native email app it doesn't show on my android phone's outlook app in 'sent emails'. My email ends with @outlook.com

I cant login and I do not have access to my authenticator working. No codes are being generated at all. I had alredy did yhe recovery to my new phone over 6 months ago. I have my outlook logged in but anything i do requireds the authenticator code...which is not working. I have a business email with Outlook and the only think the helper does is reset my password. But I can not login without the authenticator again even if i reset the password. I need a live agent to help reset this all and give me access. Which email or number can we reach out to regarding the matter? Because the support lines on the website doesnt forward you to a agent. Its been nearly 2 hours and nothing can be solved here.