r/PETKIT

Cat poops outside the Petkit Puramax 2
▲ 3 r/PETKIT

Cat poops outside the Petkit Puramax 2

For the past couple of months, my cat often enter the litter box but starts pooping even when her butt is still outside. As you can see in the picture, the poop lands right at the opening and falls down.

Brought her to the vet in case this problem is caused by health issues but she’s perfectly fine.

She has been using this litter box since she was a kitten. My theory for why this happens is because she doesn’t realise that she needs to get in deeper as her body is longer than before. She’s probably used to how she did it from when she was a kitten.

I don’t know what to do! If I catch her doing it I would push her in more but there’s nothing I can do when I’m at work. I tried tilting the door higher up so she’s forced to get in properly, but the machine resets itself to the correct angle right away.

Does anyone have any solutions to fix this? Is there a way I can adjust the door angle without the litter box resetting itself?

▲ 12 r/PETKIT

Purobot Max 3: The PuraMax 2 Upgrade Has Arrived

Hi everyone,

We’re excited to share that Purobot Max 3 has officially launched as the next generation of PuraMax 2.

Built with several upgrades based on user feedback, Purobot Max 3 brings:

Larger & lower entry design
A more accessible entry height, making it more comfortable for cats of different ages and sizes.

New upgraded litter pad
With 2× improved anti-stick performance and longer-lasting water repellency for easier maintenance.

Upgraded 4-part OdorVoid™ Defense System
Enhanced odor control to help keep your home smelling fresh.

24-hour no-usage alerts
Receive notifications if your cat hasn’t used the litter box for 24 hours, helping you stay aware of changes in their routine.

For more product details, please visit the product page on our website.

If you have any questions about Purobot Max 3, feel free to ask in the comments!

u/PETKITOFFICIAL — 5 days ago
▲ 3 r/PETKIT

True simultaneous multi-pet tracking

I have a request regarding the AI on the YumShare and EverSweet Ultra.

Both devices work well at recognizing my cats individually. However, when two registered cats eat or drink at the same time, the app usually records the event for only one cat. The other cat doesn’t receive any feeding or drinking statistics, even though both were clearly using the device simultaneously.

Would it be possible to add true simultaneous multi-pet tracking in a future firmware or AI update?

For example, if two registered cats are eating or drinking together, the AI should recognize both cats during the same event and assign the statistics to both pets instead of only one.

Perhaps this is already possible as the adverts actually suggested it would work.

u/DarkByte0 — 3 days ago
▲ 0 r/PETKIT

I need a new waste bin seal cover for Puramax

Like title says i need the seal that is connected to the motor that covers and seals the waste bin. I have been in contact with support@puramax.com, and called their number a couple times. Their process seems like it checks almost every box for “this is a scam”. Does anyone else have experience with this? Should i trust the paypal link to pay them they sent me? And my address?

u/CourageExisting373 — 6 days ago
▲ 2 r/PETKIT

waste bin changing

Hi! My kitty has been using his puramax 2 for almost a week now and he seems to like it! (I do too!) I haven’t smelled anything until today (day 6) which led me to go ahead and empty the waste basket. I saw on the app that normally one cat households can go 15 days without a change but unless my kitty is a big shitter I don’t know how that’s possible! 😭 I also wipe it down with unscented disinfectant wipes and top off the litter to make sure it’s not dirty. (I use A&H unscented clumping litter.)

Was just wondering when others change their bags or if I’m doing something wrong :) Thanks!

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u/bubblegum267 — 7 days ago
▲ 2 r/PETKIT

I’ve tried all the tricks, and my cat won’t consistently use this litterbox

We used to have a litter robot litterbox, but after a few years the cycling stopped working. Partner bought the Puramax Pro 2 after reading reviews online, and so far it’s been the worst new litterbox introduction experience for my cat in 10 years. I no longer have the old litter robot box because my partner got rid of it because it was broken. I think not having that around was the start of our problems. Then partner also gave her new litter pellets instead of the clay clumping stuff she used to have. Since we got it about 3 weeks ago, she peed and pooped on the floor in front of the litterbox or peed on cushions/mats on the floor after holding her pee for a while. We have switched the new pellet litter out for her old brand, we’ve used attractant in it, we’ve put her poop in it when she goes on the floor. Over the last few days, we’ve also turned off the light, smell thing, and made the cleaning cycle wait 20 minutes. If she goes on the floor, or if she peeks her head in the box too many times without going, over the last few days we’ve been shutting her up in her litterbox room with food and water. Sometimes she’ll poop and pee in there when we do that, but she cries for hours on end when she’s shut up like that, so I don’t want to just leave her there either for days. She’s also a chunkier cat, but she can fit in the box. I do think it’s smaller than her previous one though, and she also use to have steps on her litter robot that she doesn’t have on the puramax. I don’t know if those might be contributing factors, but I wanted to add! I don’t think she has medical things going on causing this because it only started with the new litterbox

I don’t really know what else to do with her, and I would appreciate suggestions!

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u/Unlikely_Refuse6514 — 7 days ago
▲ 1 r/PETKIT

Product Availability in Canada?

Hey guys, I’ve just gotten a nine month old kitten and I’ve been trying to spoil her rotten. We did a lot of research and figured the Purobot Max Pro 2 sounded like the best option for an automatic litter box. We ordered it from amazon on Monday as it said it was in stock and would be delivered Wednesday. The issue I’m having is that it hasn’t even shipped yet and the delivery date just keeps getting pushed.

I also ordered some litter and the litter ramp at the same time. The litter ramp seems to be progressing. On the other hand I received an email notification that the litter was shipped but then immediately a separate email came in saying that a refund had been processed for it. Both of these items also said they were in stock when I purchased them.

Has anyone experienced something like this? Is this common? Does anyone know where I can get my hands on one? Should we have purchased from the website?

My boyfriend is suggesting we cancel the order and try to buy from somewhere else but I can’t seem to find anywhere that sells them. I was looking at their canadian website but figured that wouldn’t be any better since they don’t comment on stock. Maybe someone else knows how to navigate this better. I also realize that it’s only a few days since we ordered and maybe patience is required. I just know on their website it says in stock items will ship within 3 days so I would have thought the litter box would have shown as shipped already. Thanks for any insight guys.

reddit.com
u/Zeldurly — 6 days ago
▲ 2 r/PETKIT+1 crossposts

Can anyone recommend the best litter for the Puramax 2?

Henry is a 12-13 week male kitten. We are currently waiting on delivery of the Puramax 2 and wondering what the best litter would be based on personal experiences. His standard box is Dr. Elsey’s kitten attract mixed with World’s Best Comfort Care unscented.
Ideally looking for odor control and low dust/trackability. I appreciate your insight!

reddit.com
u/stillllllooking — 7 days ago
▲ 5 r/PETKIT

How can i get my cat to drink from the EverSweet Ultra and not her old bowl?

I had recently purchased a new eversweet ultra for my 2 babies because i felt like they needed an upgrade from their old water bowl.

It’s been about 3 days since, my chubbier cat loves to drink from it but she prefers her old bowl instead and i feel awful removing her old bowl and just leaving the eversweet.

Is there anyway to kinda acclimate her to her new fountain? or is it just a trial and error and waiting, my other cat thats skinnier barely ever drinks from it and mostly hits the water in the fountain with her paw 😭😭z

Any ideas? Suggestions? I want the best for my kitties.

reddit.com
u/irisneedstime — 7 days ago
▲ 2 r/PETKIT

Puramax 2 vs purobot max3 for large ragdoll cat

Hi y'all,

Finally I decided to get an automatic litterbox and I am debating between these two models (both premium version).

Given the price is the same for both, what would be the reason to pick one over the other? I am not familiar with all the intricacies and I am not sure what to pick.

Also, seems there is a 'premium' version for the purobot3 which has the ' the N50/N60 ammonia-neutralizing deodorizing module' while the regular one doesn't. Does it make a difference? Is it needed?

Sorry for the noob questions

Thanks

reddit.com
u/prettytrash1234 — 9 days ago
▲ 7 r/PETKIT

Is the Eversweet Max 2 worth it?

I’m pleased with the yumshare solo so far, so wanted to get thoughts on the ever sweet Max 2. Is it easy to clean? I’ve got softened water, which should hopefully help

u/kittycat_x — 12 days ago
▲ 2 r/PETKIT

When I need to add litter?

Hi, I’m stressing my Purobot Max pro 2. My question is: does the machine send the notification when the litter is low?
Thanks

reddit.com
u/masterzone3D — 10 days ago
▲ 18 r/PETKIT

Petkit illegally triea to charge 6.5% for cancelling a pre-order

I preordered the Eversweet Ultra, but wanted to cancel the pre-order, which should be totally free in the EU.

Petkit's reply is that they want to charge me with a 6.5% fee.

This was the last time I ordered from them directly....

Update:
After replying them that this is illegaly and they have to refund the full pre-order amount, the geneorusly offered taht they will cover the transaction free themseves. How generous taht they are respecting the law...

u/No-Try3400 — 11 days ago
▲ 2 r/PETKIT

Pura Max 2 or Purobot Ultra

I have two British shorthair/longhair, 4 months old, male and female.

Between the Pettit Pura max pro 2.0 and the Purobot Ultra with camera, which one would you choose, if the price isn’t an issue ?

Do you have a recommendation ? Experiences ?

Thank you!

reddit.com
u/Huge-Resolution6749 — 10 days ago
▲ 3 r/PETKIT

Purobot Max Pro 2

I’ve been using this box for one week with a 10 week old kitten. I went to empty the waste bin yesterday and noticed that the plastic of the waste bin itself seems to have absorbed a strong odor. We are using a tofu blend litter.

I’ve tried wiping the bin and lid down with vinegar and water solution but I can still smell the odor every time I walk by. Anyone else experienced this?

reddit.com
u/HeartExact3086 — 12 days ago
▲ 5 r/PETKIT

Purobot Max Pro 2 Leaking Problem

About two weeks ago, I purchased the automatic litter box, and overall I am very satisfied with it, except for one issue.

I have two cats, and one of them prefers to urinate while standing. Unfortunately, he often urinates directly onto the camera opening. Every time this happens, I have to remove the drum and clean it, as well as clean the camera and the main unit. In the end, I find myself spending more time cleaning the automatic litter box than I would cleaning a regular one.

Is there a way to resolve this issue? Also, why is there no transparent cover or window over the camera opening that would fully seal the drum while still allowing the camera to function?

Maybe it's good idea to apply this for the next generation of the litter box.

Other than this problem, the litter box works well and meets my expectations.

I have attached a video so you can see how my cat urinates directly onto the camera.

u/Wonderful_Print_9505 — 12 days ago
▲ 2 r/PETKIT

Getting a kitten, what litter should I change to?

We got a PetKit Pura Max 2 a couple months ago for our 2 year old cat and it's been great. Have been using Cat's Best Litter with it which has been going OK, apart from her tracking a lot out when she leaves.

My parents found kittens in their garden last week so we are going to take one. I know that we are to use the kitten mode on the machine until they are about 6 months/weigh enough. We will just run the clean when we know the kitten is away from the machine.

What I am unsure about is what litter to use while we have a kitten. Apparently clumping litter isn't safe for kittens as they can eat it and it expands in their stomach. I searched here and it seems that only clumping litter is suggested for the PetKit.

I obviously don't want to go back to manual litter scooping when we only got the machine a couple months ago. We don't have a second litter box (the old manual one we had was a bit manky so we threw it out).

I am sure there are others who have been in this situation so if you have any advice please let me know.

reddit.com
u/ismisesarah — 10 days ago