r/PcRetailers

Hi folks,

So, I rarely had to do RMAs for PC parts but from my experience, certain brands are much better than others at that and I would like to know your own experiences as well.

For instance:

EVGA: Paid for return shipping but got a brand new PSU back.

Corsair: You give a "safety" deposit, they send you a refurbished unit and once you return your old one with the provided shipping label, they refund the deposit in full.

Not just PC parts but even keyboards and mice could be sent back used with someone else "hand cheese"...

Logitech: Very unresponsive from my experience, had to cancel the payment because I was getting no answer. Luckily I was still on the 3 months window to do that.

Seagate: Was pretty good, I don't know if this is still the case but their advanced replacement was rock solid and they also used to offer free data recovery with certain drives.

Western Digital: Tried to RMA a drive once and there was a lot of friction, the page refused to work, it was during COVID so I don't know if this is still the case. Customer service notoriously started to suck after that period.

AsRock: Never tried an RMA but apparently even if out of warranty, they can do repairs for a certain price which can be nice if you don't have repair shops in your area.

What are your experiences? The best and worst ones?

Ich habe am 31.07 meinen fertig gaming PC bestellt, da stand es wird am 10.08.26 versendet, und es ist schon der 13.08.26, die anzeige hat sich immernoch nicht geändert.

Ist das normal?

I’m a 14-year-old student, and for the past 4 months, I’ve been stuck in an endless nightmare with ASUS support while trying to focus on my school exams.
After months of back-and-forth emails, ASUS finally agreed to inspect my laptop under warranty. The inspection confirmed multiple issues: a failing battery, bad thermal paste, and faulty RAM. I sent my laptop in for service, and it took 25 days to get it back. I thought everything was finally fixed, only to find out they literally only replaced the thermal paste—leaving the bad battery and bad RAM untouched.
When I confronted the service representative about why the battery and RAM weren't replaced, he gave me these ridiculous excuses:
The Battery Claim: He told me the battery has a "different warranty period" that had already ended, so they couldn't replace it.
The RAM "Glitch": He claimed the RAM "automatically fixed itself" at the service center and wasn't glitching anymore.
Buy Your Own RAM: During the AI RAM crisis, he literally told me 3 times to buy my own RAM out of my own pocket. His logic? He claimed the factory RAM only has a 3-month warranty, whereas buying my own would give me a 12-month warranty, and I should pay their service team extra just to fit it in.
Now, the laptop is completely unusable:
The "Notebook" Burn Hazard: ASUS keeps calling this an "office notebook," but at idle, CPU temps hover between 85°C–98°C. The bottom chassis and exhaust vents get so hot they literally leave red burn marks on my legs.
5-Minute Idle Battery Test: Sitting completely idle on the desktop with Task Manager showing 4%–7% CPU usage, the battery drains from 90% to 81% in 5 minutes. That is a 1.8% loss per minute, giving this "portable office laptop" a total runtime of barely 55.5 minutes on a full 100% charge.
Thermal Runaway & Botched Servicing: Even if I lock the wattage, undervolt the GPU, and cap FPS while gaming, the heat is so uncontrollable that CPU clocks crash down to 1.1 GHz at just 15W–18W. They completely failed to apply thermal pads/paste to the VRAM chips properly, causing silent overheating, constant stuttering, and severe power throttling.
Field Service Incompetence: Their field technician sat at my place for 2.5+ hours completely clueless, staring at his iQOO 12 phone and watching YouTube videos just to figure out why ASUS's own diagnostic tool was taking so long—spending more time checking specs for his phone's Snapdragon processor and messing with his electric scooter settings than diagnosing a hardware power leak.
When I sent them direct video proof of cold boots, real-time HWiNFO throttling logs, and battery drains, senior support claimed the video link "was not clear."
I had to figure out the exact hardware failure on my own while ASUS spent 4 months making excuses, blaming "warranties," and dragging out a simple hardware repair.

Buying used RAM can be a bit of a rabbit hole. Two listings might have the same price and the same advertised specs but once you start looking closer, you notice things don't always add up. Sometimes the title says one thing, the photos show another or the description leaves out important details. Thats why i want to ask experienced buyers how do you filter listings before they even think about buying. Like what's your personal checklist?

• Do you start with the seller or the listing itself?
• How much do original photos matter compared to stock images?
• Do you always verify the part number on the label?
• Are there certain words in a description that make you move on immediately?
• How important is a return policy when buying used RAM?

Have you ever caught something that saved you from buying the wrong module? I'm interested in hearing the little checks people have developed over time sometimes they're not obvious until you've been burned once.

Hello everyone,

​I wanted to share a recent experience I had with Reliance Digital and seek some guidance from the community on how to handle the next steps.

A few weeks ago, I ordered a Dell Alienware 16 Aurora (Intel Core 7, RTX 5050) from the Reliance Digital app. The listing and my official invoice clearly stated the graphics card was an RTX 5050 (8GB).

When the laptop arrived, the physical box label did not explicitly list the GPU. After checking the system specifications, I realized they had sent me a model with an RTX 4050 (6GB) instead. A downgraded version.

​To make matters worse, on the day of delivery, Reliance Digital silently altered the product listing on their app to show the RTX 4050 specification. Thankfully, I had time-stamped screenshots of the original listing that matched my invoice.

When I raised a complaint, the support team initially deflected. They claimed the packing footage was validated and asked me to provide a compressed unboxing video under 10MB, which felt like a stalling tactic.

​Instead of arguing, I used the Dell Service Tag on the box to pull the official Wistron/Dell factory configuration sheet. The manufacturer’s own documentation proved that the specific machine dispatched was built with an RTX 4050, directly contradicting my invoice.

Once presented with the Dell documentation, they called and admitted they could not provide a replacement with the RTX 5050. They offered a full refund plus a ₹5,000 store voucher as compensation.

​I accepted the refund to secure my principal amount, but I rejected the ₹5,000 store voucher.

The current market price to get an equivalent RTX 5050 laptop (I am currently looking at an MSI Katana 15 on Amazon) is around ₹1,46,000.

The ₹5,000 voucher does not cover the financial difference caused by their false advertising, nor does it compensate for the two weeks of mental harassment and time wasted.

​My plan now is to file a Formal Grievance through the National Consumer Helpline (NCH) and eventually the e-Daakhil consumer court to claim the ₹12,000 market price difference and compensation for the unfair trade practice.

​My Questions are:

1. ​Has anyone successfully pursued a consumer court case for the "price difference" after already accepting a basic refund?

2. ​Are there any specific pitfalls I should watch out for during the return pickup process to ensure they don't reject it?

3. ​Any general advice on dealing with the e-Daakhil portal for this kind of cataloging error?

​Thank you so much for your time and any insights you can provide.