r/PrivateInternetAccess

Mac OS updated to 26.6.2 have there been any reports that this update breaks PIA app?

I logged into chrome on my personal device (which has no installed work software) with my work gmail account (it's a managed chrome profile).

This was done on my personal device (in incognito mode) that has only ever been connected to my home network (no work vpn). I also used my own personal VPN during the session.

How likely is it that my work or the IT team knows/has been notified or have records of my history/activity? How much detail can they see?

PLEASE do not give me advice on how I could have avoided this. I'm also aware incognito mode is not secure/private. I have done so much research on this but everyone else's questions were when they used work owned devices and/or were on their work WiFi (both of which I was not).

PIA was a great VPN that I shilled for many times. Unfortunately, the problems are stacking up (rolling outbound IPs, speed issues, etc) and not being resolved.

I've switched to Proton, and am very happy with the speed and reliability.

I hope PIA gets back on track soon, but as for me-- I'm out.

Don’t seen it mention much when people talk about better VPNs

Also heard some complaints about Speeds and Servers not connecting.

I had some no connecting like in New Zealand

I live in Australia

Is anyone else experiencing unusually slow download speeds when connected to an Indian server?

I’ve run a few speed tests and also tested streaming, and the performance drops drastically when I connect to an Indian server. I’m losing around 70% of my usual speed, and streaming keeps buffering.
This has only started happening in the past couple of days.
if I disconnect the VPN completely, I get my full internet speed back.

Is anyone else experiencing the same issue with Indian servers, or is it just me?

Device:- iPad,iPhone
Protocol:- wireguard
Dns:- PIA dns

Thinking about switching over to PIA mainly for port forwarding (currently on AirVPN). Since none of PIA's US servers support port forwarding, Vancouver looks like the closest/best option for me (West coast US).

For those of you actually running Vancouver with port forwarding enabled, how are your real-world seeding speeds, especially on private trackers where you're trying to hold a good ratio/seed time rather than just grabbing a file and dropping off?

A few specifics I'm curious about:

• What upload speeds are you actually sustaining while seeding multiple torrents at once, not just a single download test?
• Does it hold up consistently, or does it get noticeably worse during peak hours (evenings especially)?
• If anyone's compared Vancouver to the Mexico City server (the other nearby PF option), which one's actually been faster/more stable for you?

My setup: qBittorrent running in Docker on an Unraid box, mainly seeding on private trackers with minimum seed time requirements, so consistent upload matters more to me than peak download speed. Appreciate any real numbers or experiences, trying to figure out if this is actually going to be an upgrade over what I've got now.

I’ve tried Wireguard, all the different OpenVPN UDP ports, turned off kill switch, ensured the network extension is enabled for split tunneling, I’m using PIA DNS. macOS and PIA are on the latest versions. I haven’t tried different servers, the TCP ports, or restarting my routers and modem. Could these solve it? I’m just tired of troubleshooting so I’m looking for the most likely cause.

Also, restarting PIA immediately fixes the connection for a while, then it drops again. The error log from Apple shows something about no successful check-in from configd, watchdog, and panic.

Thanks for any help in advance

I can't seem to connect to the Japan servers (streaming optimised or normal), this is also the only server location I can't seem to connect to and all others work... anyone else having similar issues?

Have raised a ticket and done all the usual troubleshooting with all the suggested settings changes including a full clean install with no luck.

If I can connect to all other server locations could this actually be something on my side? Doesn't the fact that all other locations work mean it has to be PIA's side and I am wasting my time changing settings they are requesting me to to troubleshoot?

I have been a long time user of PIA and have always been very happy with it. However, for the last few months speeds when connected to VPN are absolutely abysmal, I have tried changing servers but nothing really helps. I get 150 Mbps without VPN, about 17 mbps with.

I use wireguard with auto packet size. I have messed with large/small packets and also trying OpenVPN. Nothing helps.

Anyone else have this issue? It is to the point I am thinking about hunting for a new VPN service. But I have been with PIA for so long I am hoping whatever issues they have are fixed, reluctant to switch.

All of a sudden most of the servers show orange color and looks like there is no more Singapore in the list. Is anyone else facing this?

Hi everyone,

I am making a new post because my situation is getting worse and PIA support has been stalling me since Tuesday, August 4th. I need urgent advice from the community and action from an official rep.

I tried to renew my subscription through the app, which redirected me to the website. The system processed my payment and deducted money from my card without asking me to enter an email or log in. It generated a "ghost account" to which I have zero access or credentials. My old profile remains deactivated.

I contacted live chat immediately. I provided them with:

1. A screenshot of the bank transaction
2. My full name as printed on the card
3. The last 4 digits of the credit card

Since August 4th, live chat agents keep telling me that the Billing Team is "reviewing" it. They refuse to give a clear timeframe, and some even claimed it could take up to a month just to find the transaction and issue a refund. An official rep here asked for my Ticket ID days ago but then went completely silent.
I am well within the 30-day money-back guarantee, but since I cannot log in, I cannot disable auto-renewal.

In my previous post, an official PIA rep replied and asked me to DM them. I did so immediately and provided my Ticket ID, but they have gone completely silent and haven't responded

Has anyone dealt with a "ghost account" generated by their billing system? How long did it take to fix?
Should I stop waiting and just block my credit card / initiate a chargeback through my bank right now? I am terrified of being charged again next month.