The Most Stress Free RMA Experience (x2 Crazylight Mini Misaligned/Uneven base)
I purchased my first pulsar during an Amazon Prime sale April of this year. Before that I only ever used Logitech mice. Decided to go with a smaller mouse after researching a whole lot about mouse shapes and ordered the x2 Crazylight mini.
Right away it was the most comfortable mouse I had ever used for my hand size. On the third day of using the mouse felt very scratchy when I swiped to one side but not the other. Initially I thought the stock skates wore out. Not too unusual since I use a glass mousepad. Changed the stock skates to the usual Dot skates I use and the mouse started wobbling a bunch. Googled the issue and found that It was a factory defect due to misaligned base.
After finding out about the issue I decided try and RMA it so I opened a ticket from Pulsar's Website outlining my issue and attaching a screenshot with my order details and a video of the issue. Next Day I received an email from Pulsar Support's Clara asking for a video of the issue without any skates to confirmed it was due to a misaligned base. Sent the video and as the support team requested and received an email from Pulsar Support's Yaco the next day to try contact Amazon's customer service for a replacement since I still had the return window.
I contacted Amazon's Support and they told me they could not provide me a replacement as they did not have the product in their stock. They could only provide a refund upon return. I didn't want to do that since I purchased the mouse on a discount and if I had returned it for a refund I would now have to repurchase the mouse for its full price. I relayed the information back to Yaco and he told me I can wait out the Amazon return period to for Pulsar to send a replacement. Which makes sense since its probably to avoid return scams.
I waited out the return window and re-contacted Yaco from the same email thread/ticket. He sent me an RMA form which included all the details of the product / order details/ address for replacement and all relevant information (nothing complicated). 2 days later I receive an email asking me to send a picture of the serial label of the mouse and then a picture of the serial label cut into smaller pieces with the backside of the mouse showing. Sent them all the necessary material and they sent me the shipping information of my replacement mouse not long after.
Easily the most stress free RMA process I have experienced. I received a response to basically every query I had the next business day. Now I've had the replacement mouse for a few days don't have any issues with it so far.
TLDR : My x2 crazylight mini came with a misaligned base. Pulsar support sent a replacement mouse at no cost without any fuss and always responded the next business day. Thank you to Yaco and Clara for helping me!