Booking a Jetstar flight using QFF points - nightmare…
I have recently booked a flight on Jetstar website and try to reduce the price by using my FF points.
At checkout, they had that option and requested me to log into my FF, all good. I selected the number of points I wanted to redeem, got the discount then went ahead to payment, paid with PayID.
Booking done then Jetstar informed me i have to pay the remaining amount which should have been deducted through QFF, or they wont send me my flight confirmation.
The point redemption thing obviously didnt go through for some reason and now they want me to pay up the price before discount… Very false advertising when encouraging people to use QFF and show up a false price only to ask you pay in full later.
Contacted Jetstar, they told me to call Qantas. Called Qantas they said it was on Jetstar website so they take no responsibility.
Of course…these two clowns.
So in general, save yourself a headache and dont do what I did. Will give Qantas another call tomorrow but just for entertainment purposes I guess 😂