r/RapidoUsers

I kid you not. Almost 25% of their drivers are anti social elements, and just looks out for opportunities to abuse, shower tantrums and show frustration.

I've been a receiving end of it couple of times and it's actually making me rethink on using the app.

Both the incidents have been fairly similar. Driver wanted me to cancel the ride and then go with him directly, which I clearly refused.

One captain clarified this before taking OTP, and man it was such a shit show. He was threatening me, abusing me and I was like - cancel the ride, I will not. And he almost wanted to ride his bike on me. I simply walked off, but the indicent stayed with me.

The recent captain was less abusive. He took the OTP and then said this location you've changed (which I didn't). And then said cancel the ride, I'll not go. When I said I won't cancel, man he showed tantrums like a kid. However, he didn't chase me like the other guy.

In both the cases, Rapido support is hardly bothered. They only ensured I got my Rapido wallet money refunded.

Yesterday I tried Booking a Pink bike. I was waiting for someone to accept it, got a notification that the driver was close, opened the app to see some that some uncle had accepted the ride ???? I mean it was a pink bike? Only women drivers? It was 10rs extra than the normal bike? Was that a glitch? Or did someone genuinely accept a Pink bike request? The driver was so close (200mtrs) so did not wait a single second and i cancelled the ride. Rapido was high yesterday 💀

So I have my own private apple store in delhi. Today I booked a Rapido courier service from south delhi to my store in north Delhi. The driver was carrying the customer’s valuable m3 MacBook worth 1.5 lakh. Midway he blocked me and left away without leaving any trace. I need a solution. Please help me my whole business is at stake 😭😭😭😭🙏🏻🙏🏻🙏🏻🙏🏻. I’m ready to provide all details.

Despite booking priority ride which is costlier than standard cab price, the driver didn't turn on the AC.

When asked he said - not necessary.

Then he said either to step down the cab or pay extra cash.

This situation is getting out of hands day by day. What to do ?

I think I got scammed So I booked a Rapido auto today for a little over 16 km. The fare shown on the app was around ₹225.
The driver told me that Rapido hadn’t updated its fares according to the “new RTO rates” and that I should cancel the ride in the app and that he would charge me according to the meter instead.
I had luggage with me and was already on my way home, so I didn’t really have many alternatives. Uber/cabs weren’t connecting and the local autos around me were asking for even more, so I ended up cancelling and going with him.
After reaching, he charged me ₹310. He kept insisting that the app was wrong/outdated and also said something along the lines of “your app probably showed 19 km, I took you in 16 km,” as if that proved the ₹310 fare was correct.
The whole interaction was also pretty uncomfortable because of the way he was behaving, and I felt like I couldn’t really argue with him while I was alone with luggage.
I’m reporting the driver to Rapido, but I’m curious — is there actually some new fare change that Rapido hasn’t updated, or was he just making this up?

Today morning, I booked an auto from railway station to my place. While booking it showed 130. Previously what happened was when I told some other auto drivers to change route, it increased the amount saying that you have taken the longer route. So this time I didnt tell the captain to not change the route and he did go in the route which was showed originally. But in the end, it asked me to pay 150. This is absolutely not acceptable.

Have any of you also faced such increase in prices ?? Edit: Refund has been initiated after they connected me to an agent. Thank you

I left a high value item (10000 rs) in a Rapido cab, i got into contact with the Captain and he’s saying “what do i get in return?”

the item in question are shoes that i left in the cab

as far as im aware, a captain is not permitted to request extra money for services, not are they allowed to do any fraudulent things like this

it would be understandable to request a fee for the trouble and hassle and whatnot but idk if hes going to give a nice number

what should i do? rapido support havent been much help

edit: i never asked for him to deliver the package, he said he’ll send a rapido. He did send the packet, except my shoes werent in it. Therefore he has committed a violation under section 314 and i will be escalating this to law enforcement.

Hey guys , I tried to reach out to this rapido support team multiple times asking my rapido wallet money to refund it to my original payment source they took my pan card details , and later did not process it further i opened several chats but couldn't get any resolution either they are disconnecting the chat or not even replying

They have charged me 100 rupees extra as toll charge why the hell will I give you toll charge it happened with me twice and they are refunding it to my wallet but I can't use it as you can use this with just bike rides

Whats the shi*ty experience

I took a ride from Safdarjung to Gurgaon Sector 84, booked through Rapido. Since it was an early morning ride, i shared the tracking link with my family for safety. However, my parents were unable to track, the app showed “updating rider location” throughout the trip. We dismissed this as a glitch in the app.

However, soon i noticed that he hadn’t taken the Dwarka Expressway route and had instead brought be through the city. However, the fare estimation that Rapido had shown initially included Rs. 326 for toll (that would’ve been charged on the expressway).

That is when i remembered that Rapido, i think, has a feature where it changes the fare (removes the toll, if not toll route is used) based on the route taken. This is why he had switched off his location, to prevent the app from removing the toll charge from the fare.

Once i reached my drop location, i told the rider that i shall not pay the toll charge, which was clearly included in fare (as could be seen on the app). He then stepped out of the car, started shouting and creating a scene.

I simply called the security guard of my society and let him deal with the rest. I paid him the amount that was due (Total fare minus the toll charges shown). The guard escorted me safely to my home. I’m so grateful for the timely help but am shaken at the sheer audacity of these drivers.

If you are trying to be oversmart and end up successfully fooling the passenger then great, good for you! but if the passenger has very clearly caught on, one should have some shame and stop being dramatic and accept the fault.

When waiting for security to mediate, he constantly tried to ragebait me, but to no avail. I kept my cool and let the security handle everything else.

My society is gated so I don’t think there is any safety concern moving forward, despite him knowing where I live. But, I want to take action against this and teach this driver a lesson. I’ve raised a complain on the Rapido app but it just shows “connecting you to an agent” since the past hour. What are some measures I can take to discourage such rider behaviour from my end?

Additionally, the UPI ID i used to pay, unfortunately, had my number in it. I’ll change it for the future, but do i need to be worried about it?

The rider did mark the ride as completed so it shouldn’t be much of an issue, maybe i’m overthinking; but one can never be too safe.