Extra Money Charged
So when a ride ends, the rapido of the rider says that " pay only the sum shown on the app/qr, extra amount will be added to the Rider's account".
But apparently, the rider i got, took a wrong route, which costed him extra 10 min, he then demanded extra 50 rupees , and was being very aggressive, he asked my mom to pay the whole sum on his personal gpay, rather than the amount shown on the app. My mom was alone, hence had to agree, is this right? Or shall she not have paid him extra according to the rules? Like we have to pay the amount shown on the app right?