For those who started a loyalty program — what made you finally do it and did it actually move the needle on retention?
I've been talking to a lot of small business owners lately and the conversation always comes back to the same thing getting customers to come back.
Most say they've tried loyalty programs at some point. Some swear by them. Others say it made zero difference.
I'm curious what actually happened for those of you who tried it.
Was it a slow month that pushed you to do something different? A competitor stealing your regulars? Just a gut feeling?
And after you launched it did your numbers actually change or did it feel like another thing that didn't move the needle?
Drop your story below. The good, the bad, the "I should have done this sooner" and the "complete waste of time."
No right or wrong answers here just real experiences from people who've been in the trenches.