r/SEMrush

Hi everyone,

I had a Semrush free trial and forgot to cancel it before it converted to a paid monthly subscription. I was charged around $303 AUD.

As soon as I noticed the charge, I cancelled the subscription and contacted Semrush support, but they refused to refund it saying it is non-refundable under their policy.

On the same day, I raised a dispute with CommBank (chargeback). I’ve provided the cancellation confirmation and refund rejection email.

Has anyone had experience with similar SaaS subscription chargebacks in Australia? What are the chances CommBank sides with the customer in cases like this?

Just trying to understand what to expect while waiting for the investigation.

Thanks in advance.

I'm going to sign up for the Semrush One starter plan (which does not include historical data). In three months, if I upgrade to the Pro+ plan, will the three months of historical data used in the One Starter plan be visible? Or is historical data only available from the day I upgrade to the Pro+ plan?

What is the difference between the "SEO" plan for $139.95/month and the Semrush One "Starter" plan for $199/month? It's confusing because there's no side-by-side comparison. In a desktop browser, there is no $199 "Starter" Plan. But on my phone, there is a "Semrush One" pricing option that I can't find on the desktop.

After spending way too much time trying to figure it out, it seems the difference is that for $199/month (Semrush One Starter plan), you get to MCP access and AI Visibility research for 1 domain.

Do I have that right? Are there any other benefits of going with the $199/month Semrush One "Starter" plan, versus the $139/month "SEO" plan?

How long does it take for u/Visa or u/Mastercard to take action against a merchant for systematic billing abuse?

Here's what I found on Reddit in just the last 2 months:

https://www.reddit.com/r/SEMrush/comments/1taesi1/comment/olc1vay/

https://www.reddit.com/r/SEMrush/comments/1taesi1/charged_23595_for_forgotten_semrush_trial_zero/

https://www.reddit.com/r/SEMrush/comments/1t9v8md/warning_semrush_does_not_automatically_process/

https://www.reddit.com/r/SEMrush/comments/1t7bsxj/i_was_charged_100_in_my_in_my_current/

https://www.reddit.com/r/SEMrush/comments/1sz6ldw/does_customer_service_even_exist_on_semrush/

https://www.reddit.com/r/SEMrush/comments/1sx9qx0/charged_234_after_forgetting_to_cancel_trial/

https://www.reddit.com/r/SEMrush/comments/1sdelf8/im_taking_legal_and_regulatory_action_against/

https://www.reddit.com/r/SEMrush/comments/1sbqyhn/your_cancellation_process_is_deliberately/

https://www.reddit.com/r/SEMrush/comments/1sb02fv/21668_charged_during_trial_refund_denied_despite/

https://www.reddit.com/r/SEMrush/comments/1s8cyqu/forgot_to_cancel_semrush_free_trial/

https://www.reddit.com/r/SEMrush/comments/1s53uoo/344_charged_during_trial_flatly_denied_refund/

https://www.reddit.com/r/SEMrush/comments/1s4rxlz/refund_is_denied/

https://www.reddit.com/r/SEMrush/comments/1s4bo0b/chance_of_refund/

https://www.reddit.com/r/SEMrush/comments/1s12z4o/refund_denied_for_10minute_accidental_charge/

https://www.reddit.com/r/SEMrush/comments/1ryl9ae/did_anyone_actually_get_a_refund_from_semrush_for/

https://www.reddit.com/r/SEMrush/comments/1rxprti/i_got_charged_on_semrush_free_trial_any_chance_of/

I cancelled my free trial one day before it expired. Semrush requires manual approval to complete a cancellation, they never approved mine, and I was charged €240.

When I contacted support 13 days later with a screenshot showing I had initiated the cancellation, they told me it wasn’t valid proof and refused a refund, claiming it wouldn’t be “fair to other customers.” I had not used the account at all after the cancellation attempt.

I am now filing a Visa chargeback.

If you’re on a Semrush free trial: do not assume your cancellation went through. Make sure you receive a confirmation email, otherwise they may charge you and refuse to refund.

Hi everyone,
I am in a desperate situation and hoping a Semrush representative here can help. I signed up for a free trial and forgot to cancel. I was just charged the full monthly rate $235.95.As soon as I saw the charge, I immediately canceled the subscription. I have completely zero usage on the account since the trial rolled over—I haven’t run a single report or keyword search.

Standard support denied my refund citing policy, but this money was meant for my father’s upcoming surgery. I live on a very low income, and every single dollar right now is critical for his medical care.

Because of this charge, I am going to default on my credit card because I physically do not have the money to pay it back. Keeping nearly $235.95 for a service with zero usage under these circumstances feels devastating.

Can an official or community manager please look into my ticket and escalate this to a supervisor? I desperately need this money back for my family's medical emergency.
Thank you.

Planning to recommend Semrush internally for SEO audits, on-page, outreach, backlinks, and AI citation tracking. I’ll be handling around 5 projects.

Which Semrush plan would you recommend? Also planning to try the trial version first. Would love expert suggestions.

I just saw my old plan was $139 and a extra user should be $45 but last month without notice i got charged 334

Tomorrow is recurring subscription

Is there any live chat they have to fix it asap?

We have an annual GURU and .Trends subscription which is up for renewal. The price has been constant the past 4 years.

I've heard Semrush increased pricing, but I can't tell how much we paid for .Trends before the price went up to $289/month.

Wasn't it much cheaper? How much has .Trends cost in the past 4 years?

Thanks!