Seasonic RMA Logic: “Destroy the only cable that powers your PC… then send us a picture of it.” Seriously?
I think I’ve just discovered the final boss of bad RMA policies.
Seasonic wants me to cut the only cable that powers my GPU before they’ll ship a replacement. Not return it. Not troubleshoot it.
Nope, destroy it first, then magically keep using my PC to send them proof.
I pointed out the obvious.
Cutting the cable = my PC doesn’t turn on = I can’t send the picture they’re demanding.
Their response?
Copy paste policy. Again. And again. And again.
It’s like arguing with a brick wall that has a Seasonic logo on it.
I asked for a practical solution (ship the replacement first, or literally any verification method that doesn’t require me to disable my system).
They just repeated the same script about “confirming it won’t be used anymore,” as if I’m secretly running a black market cable operation out of my basement.
So right now the official Seasonic RMA process is...
- Destroy your hardware.
- Lose the ability to communicate with us.
- ???
- Trust us bro, we’ll ship something eventually.
Has anyone else dealt with this circus?
Because this feels less like an RMA and more like a puzzle designed by someone who has never seen a computer before.
Peak policy design. Truly inspirational.