r/SegwayZT3Pro

Good day everyone! I got my Segway ZT3 Pro a few days ago and I only have one suggestion.

Could Segway add a “smooth acceleration” mode? Right now we only have Eco, Standard, and Max, but even Eco feels very aggressive. Even with gradual throttle input, the scooter accelerates quite hard, which can be fun but also a bit unsafe.

It would be great to have a mode where acceleration ramps up more smoothly, even if the throttle is fully pressed slowly building speed from the kick-start speed up to the selected speed limit. Basically an “Eco+” mode focused on comfort and control.

Other than that, this scooter is amazing. I hope someone from Segway considers adding this feature. Thank you!

Found a couple of new old stock zt3 pro units sitting on a warehouse priced at 680 dollars. All boxes have probably been sitting there for at least one and a half year. Ive done some research and i should probably expect a 5-10% battery degradation. Anything else to worry about ? Bare in mind i only have the seller's 1 month warranty ( no segway partner in sight).

Does anyone have a ZT3 pro to tell me their experiences and whether it is worth buying if I have it for the next 5 years. I am 75KG and there are a lot of hills where I live. Is it better to bang G3 Max or ZT3 Pro

is there a way to go more than 20km/h

I am an American living in Vlorë, Albania. In November 2025, I purchased two brand-new Segway ZT3 Pro scooters. Serial numbers 1K1GA2523P0649 and 1K1GA2523P0084.

Both failed within weeks of purchase. Both were ridden gently in Eco mode on flat terrain. Both were stored indoors. Neither exceeded 32km before dying. I have spent over $2,000 on two dead scooters that bear the Segway name and were manufactured by Segway-Ninebot.

This is not a retailer issue. This is not a consumer issue. This is a Segway issue. Two brand new Segway products failed within weeks of purchase. Segway manufactured them. Segway profited from their sale. Segway is responsible for them.

Here is what Segway has put us through over the last 89 days:

Three live chat agents gave three different diagnoses for the same problem on the same scooter. We were referred to an authorized dealer in Kosovo — a country we cannot legally enter. The authorized regional partner gave two directly contradictory statements about EU market compliance from the same company two months apart. We rented a car at our own expense and drove both scooters to Tirana because every official shipping channel Segway provided collapsed. Our scooters sat at Red Scooter in Tirana for 29 days with zero communication. The final denial was sent to us privately, with every other recipient quietly removed from the email. A four-page documented escalation letter sent to 11 Segway and Ninebot executives, including the CEO, received a three-paragraph form letter that addressed nothing.

Segway's defense has been that our scooters are "not intended for the EU market." EU market scooters are not sold in Albania. Segway created that distribution gap. Segway has no authorized retailer within practical reach of where we live. That is not a consumer failure. That is a Segway failure. And Segway is now using its own distribution gap as a shield against the very customers they failed to serve through proper channels.

These scooters carry the Segway name. They were registered through Segway's own app on Segway's own servers without any warning or flag. Segway profited from their sale. Segway is responsible for its failure.

We have emailed george.ren@segway.com, antonio.rapisarda@segway.com, tom.hebert@segway.com, wei.zhao@segway.com, pr@segway.com, pr@ninebot.com, xiao.xiao@ninebot.com, gao.lufeng@ninebot.com, wang.ye@ninebot.com, zhao.zhongwei@ninebot.com, sales@ninebot.com, info@segway.com, technicalsupport@segway.com, and support-eu@segway.eu.com.

Every email is documented. Every response and every silence is on record. This will not stop until someone with the authority to act chooses to do so.

We messaged Segway on Instagram on May 3rd. They asked for our contact information and US address and confirmed they would pass it to their service team. Eight days later — nothing.

Our scooters are still sitting unrepaired in Tirana. We fly back to the US on May 26th.

Segway is hoping I will go away quietly. I will not.

Has anyone else experienced this level of corporate stonewalling from Segway? And does anyone have a direct contact who actually resolves issues?

So my work for the longest time was cool with us bringing e scooters inside. But today for whatever reason today management was contacted by corporate and told that E scooters and E Bikes are not to be brought inside the building. So with that said I guess I have to locking up. Thankfully it's out by an airport so there's very little traffic. There's the few stragler but it's rare. Plus it's a busy building do there's always employees coming in and out.

So I don't need anything absolutely best of the best that costs tons. But what is everyone using? I assume multiple locks are best? I'll for sure get a disk brake lock but in terms of u lock vs all the other options and the ZT3 doesn't really having anywhere great to lock it up make it kind of hard to know what is best and what people are using.

Thanks in advance. Also anyone use any kind of storage bag to protect it from rain worst case it's rained on?

I’ve had trouble finding a phone holder that fits the handle bars. Can anyone recommend an attachment that works well?