r/SmartWings_Home

So I ordered the wrong color shade. My bad 100%. Question is, can they be swapped out DIY? Send back to get it down? Thanks.

So I'm an engineer with a couple degrees. I'm very experienced with wireless networking, RF, etc. I'm having a heck of a time with these blinds.

I got the matter over thread, hardwired version of the roller shades. Got 6 blackout shades with tracks. They're nice and dark. Wish they were quieter. And wish there was better fine tuning of stop points, because they bunch at the bottom.

Matter over thread is a MESS. I have other matter devices on my network which are quite stable. I've got multiple border routers. Pairing was unreliable. I needed multiple attempts to pair each blind. They constantly drop off the network. It's brutal. Also, they don't seem to support groups, so there is significant delays between shades. Also, they're sleep end devices (SED), so there can be significant lag in them responding (when they actually work)

I've reached out to technical support and they aren't responding. Given the option I'd downgrade to ZigBee or something. The remote is reliable, and we've fallen back to using that. I'm not sure what to do next....