r/Spigen

I just bought it, not sure what can I do or if there's something I need to remove.

Hi, I bought a Liquid Air Mag case for my S26 Ultra from Flipkart (India). I would like to know whether it is genuine, as there are many counterfeit cases in the market.

The case I received has a seal stating, “DO NOT ACCEPT IF SEAL IS BROKEN.” However, I checked several YouTube unboxing videos of this case, and none of them had this seal. Moreover, I previously bought a Spigen Hybrid case for my S26 Ultra, and that also did not have this seal. I also purchased a Spigen tempered glass, and that package did include this seal.

Please help me to find if it's genuine or not.

I honestly never expected this from Spigen.

In September 2025, I bought an iPad A16 (11th Generation, Silver) mainly for my studies, online classes, and daily work. On 28 September 2025, I ordered the Spigen Ultra Hybrid Pro case from Amazon India for around ₹2000 because I trusted the Spigen brand and its reputation for premium quality, durability, and long-lasting products.

As a student, ₹2000 for a case is already expensive for me, but I still chose Spigen because I believed paying more for a premium brand would mean better quality and reliability.

For almost 6 months, I used my iPad and case very carefully. I mostly used it indoors on my desk with a desk mat. I rarely carried it outside, never dropped it, never exposed it to water, and always handled it carefully because both the iPad and case were costly purchases for me.

At first, the transparent back started getting scratched very easily. I was disappointed, but I ignored it because I thought maybe that was normal over time.

But later, when I started attending offline coaching classes and needed to carry my iPad outside more often, I noticed a much bigger problem.

The outer PU/leather material of the flip cover started peeling and separating from multiple places:
- Around the fold section
- Near the pencil holder
- Along the side edges
- Bottom and middle areas

The material is literally coming apart within around 6 months of normal use.

Now the edges look rough, dusty, and damaged, and the leather layer keeps lifting from the sides. Honestly, it looks very ugly now even though the iPad itself is still in excellent condition. Sometimes it even feels like people may think I damaged or pulled the material myself, which is frustrating because I genuinely used the case with proper care from the beginning.

I contacted Spigen support multiple times in March 2026 and explained everything clearly with photos. However, I kept receiving almost the same reply repeatedly saying the issue was caused by “usage environment or external factors” and is not covered under warranty.

That is what disappointed me the most.

I bought this case mainly because Spigen is known as a premium brand with good quality and strong reputation. If a premium folio case starts peeling like this within only around 6 months of careful use, then honestly it does not feel like the quality I expected when paying this much.

I genuinely liked the design and protection of this case, which is why this experience is even more disappointing.

If anyone from Spigen sees this post, I respectfully request you to please reconsider my case and help me with a replacement or refund as a goodwill solution.

And if anyone else has experienced similar peeling issues with the Ultra Hybrid Pro series, please let me know.

Photos attached for reference.