Order Stuck at US Customs
Anyone have any advice? I ordered a Mini Tote over a week ago, and while Strathberry shipped it promptly, it’s been stuck at US Customs for well over a week now. I keep calling FedEx and then they’ll tell me why it’s stuck. I’ll email Strathberry who says their team is on it but never seems to do anything until I give them the explicit instructions FedEx gave me. I feel like I’m having to Program Manage the delivery of my purse, and clearly I’m not doing a good job of it because it’s been ten days and it’s still not moved (though some forms have been filed).
I know US Customs rules keep changing and that’s not Strathberry’s fault but also I cannot be their only US based customer! And I guess I expect them to be more on top of this and not requiring me to hand hold them through the process.
I know if it hits 14 days Customs will start charging storage fees, and at that point I feel like I’ll just tell them to send it back and have Strathberry refund me.
Any advice to help it not reach that point?