I had a listing for a concert ticket and stub hub notified me someone purchased it but their name looks fake, as does their email. They don’t even match. I sent this person an email and no response.
I went into the stub hub chat and they insist they investigated this person and that they’re real. I am nervous transferring my ticket and that stub hub won’t pay me
I had tickets to a concert in DC. Purchased from StubHub but they were delivered through Ticketmaster. The day of the concert I get an email from Ticketmaster saying the tickets were fraudulently transferred and therefore have been cancelled. The tickets vanished from both my apple wallet and my Ticketmaster account. I call Ticketmaster and they say they have no record of the purchase and I need to call StubHub. So I do.
First, every time I called, the line hung up on me the second the automated greeting finished playing. So I had to email. I get a call a bit later from a StubHub representative asking me to send screenshots, so I do while still on the line with him. He tells me they will escalate the case and to stay tuned for a resolution. I ask him when will I hear because I need to leave for the venue soon and it’s a 3 hour drive. He tells me to go ahead and go to the venue and there will be a resolution within an hour of the concert start.
So I start driving. An hour until doors open I hear nothing so I email to ask for an update. They respond saying they’re still working on it and to keep checking my email for the resolution. Minutes until doors open I email saying doors are about to open so can they just give me a refund so I can buy tickets elsewhere. I get a reply saying no they will not refund because Ticketmaster says the transaction was completed and I need to keep waiting. I respond saying even if the transaction was complete, I physically no longer have the tickets so what exactly do I do since the concert is about to start. They don’t respond.
The concert starts. I hear nothing. The concert ends. I hear nothing. I drive 3 hours home. I email again saying the concert ended and I never heard anything so what do we do about this. They never respond.
I email this morning recapping everything that happened and saying if I don’t hear back I will file a charge back with my bank and a complaint to the BBB. They never respond.
What kind of business is this???