r/TTEC

Is NY tolling running out of money? The incentive for April was $25. That’s $1.25 extra a day. The incentive used to be $50. Im wondering if we are loosing this project? They recently got rid of our QA department too. Apparently they outsourced people from some other place that work for peanuts to do the QA’s now. It’s just so frustrating because we put up with so much. So many TL treat us poorly too. Do you have a good TL? I think having a good TL is what makes people stay here. I’m reaching my limit here. Anyone else feeling frustrated, defeated and now there really is little to know incentive to go above and beyond.

Sorry I gotta vent for a bit. 😤
I knew the employee reviews were bad about working here but damn. I wasn’t expecting all of this. 
I know a lot of ppl think TTEC is the problem but it seems like it’s their client!
Why is everything so strict, micromanaged and convoluted?? You’d think we’re working for the freaking CIA!!
I’ve worked for two different carriers before, albeit for claims instead of producing/servicing but it still wasn’t as difficult as this. 

They barely do any real training but have the nerve to have the most ridiculous and strict rules, procedures, and policies. 
How do they expect you to remember all of this stuff? 
Their KC isn’t even straightforward and concise enough to be an efficient reference manual. 
Like do they really expect us to spend an hour every phone call trying to help the customers by reading through that stuff??
Then if you need help with something, no one can actually remote into your screen to see what’s going on so you’re just stuck and trying to figure it out yourself. That’s not how you run a WFH job. 🙄

When I worked for SF they had a similar resource place but at was way more organized and concise. They didn’t have nearly as many rules and procedures. And you could actually screen share if u had a problem. 

Here they want you to do the absolute most for a measly fucking $20/hr. 🙄 I can go make that flipping burgers. 

Ugh, I need to fina another job asap. I’m only like 2 months in and I’m ready to leave already. Smh. 

Who works on the chat side for insurance ?!

Can anyone answer a few questions for me ? Give me some feedback on what it’s like ?

Laid back ?
Super busy ?
Pay rate ?
Cameras required ?
How hard is it to navigate kc ?
Do we have to copy and paste into chat ?

daily pay delays?

Hey everyone 👋
I’m joining TTEC Ahmedabad on 15 May as a new hire and relocating from another city. If anyone else is joining around the same date or staying at Hotel Aurellia/company accommodation, let’s connect 🙂

Does TTEC rehire after being terminated? I was terminated because I hung up on someone during the covered ca project last fall. I had the runs really really bad and they didn’t understand lol

What other companies are there besides Ttec that offer remote jobs?

has anyone been able to find an interview slot for healthcare CSR in the last month or so? or really for any position that isn't property insurance? i've been checking daily, multiple times a day at the recommended times and nothing so far.

Training is strictly just module after module all day...

What happened to companies giving new agents the opportunity to live shadow with senior agents to fully grasp the position?

I resigned on 04/21. I went to the returns website for my equipment and still haven’t heard anything back I’ve tried calling and calling and can’t get to someone. I went on the website and tried the return again and still no answer. any advice on how I can return this equipment