r/Telnyx

I’m posting this here because I’m trying to understand what Telnyx’s abuse/compliance process is supposed to accomplish when repeated unwanted political SMS keeps coming through Telnyx-routed numbers.

I have been receiving repeated political SMS messages to my personal mobile number. I did not opt in to these campaigns, I pay per text, and each unwanted messages costs me money on my PPU plan. My number is also on the National Do Not Call Registry, and I have repeatedly asked to be removed from Georgia Republican political campaign/list sources and any related “master” political contact lists. (In fact, I have written confirmation from Bandwidth/Twilio that "they have removed me from the WinRed" and other platforms for Georgia as well.)

Despite that, the messages have continued.

I started filing abuse/removal complaints on 3/31 for this year's election cycle. Since then, I have logged multiple Telnyx-routed political SMS messages from what appear to be related Georgia political senders, campaigns, surveys, and PAC-style list sources. Some are candidate-specific. Others appear to be broader political survey or election-message traffic. The Bandwidth and Twilio ones have been addressed. The Telnyx ones have not and have continued.

I understand that political messaging can have different treatment than ordinary commercial telemarketing, but that should not mean a provider can ignore consent, opt-out handling, list-source hygiene, and repeated abuse reports. At minimum, there should be some enforcement mechanism when a recipient repeatedly says: I did not consent, I pay for these texts, remove me, and stop routing this traffic to me.

My concern is that Telnyx customers appear to be using purchased/shared political lists where opt-out and consent status is not being honored across the source list. If a campaign, vendor, or upstream political data provider keeps recycling the same number after removal requests, that seems like a compliance failure, not a one-off error.

I am attaching a redacted log showing the pattern. I have removed personal details and portions of numbers where appropriate to be compliant with the subreddit's rules.

What I would like to know from Telnyx or anyone familiar with their process:

1. Does Telnyx require political SMS customers to maintain proof of opt-in/consent?
2. Does Telnyx enforce opt-out and suppression-list failures?
3. Can Telnyx suppress a recipient number across a customer, campaign, or upstream sender group after repeated abuse complaints?
4. What is the proper escalation path when abuse reports do not stop the traffic? I've preserved all these records, so is the next step a TCPA lawsuit since I'm being charged for these texts?
5. Are traffic/customer records preserved when a recipient specifically raises TCPA concerns?

I’m not looking for a debate about political parties or candidates. I’m asking about SMS compliance, consent, opt-out enforcement, and Telnyx’s responsibility when its network continues to carry unwanted political texts after repeated notice.

At this point, I need Telnyx to either stop this traffic to my number or explain what additional information is needed to make that happen.