r/Telnyx

▲ 4 r/Telnyx+1 crossposts

Failed to initialize Telnyx client

Hello, I'm having difficulties using Webbphone.com site since June 30 (I'm in Canada)

Getting error:

Failed to initialize Telnyx client and the message Disconnected

I tried multiple times on Firefox and Chrome on a laptop (after clearing cache and incognito page too) and smartphone with wifi and on mobile data only.

The errors are the same.

Balance is high.

I go to https://www.webbphone.com/

Get Started

I get email notification

But when I click Complete Sign-in (in email)

It takes me back to webbphone and I get an error message:

Failed to initialize Telnyx client and the message Disconnected

I sent 3 messages to support@webbphone.com on June 30th and today is July 2 So far there is no reply.

Any suggestions what to do with this?

u/Handymadame — 3 days ago

▲ 1 r/Telnyx

How do I get Help?

I tried signing up and got blocked due to security reasons.

I emailed and havent heard back in nearly a week.

I called and they said there is no real reason I should be blocked and they will escalate.

I still don't hear from them

I follow up.

I still don't hear from them

It's kind of disheartening because it's not a very good first experience and the service looks very good.

reddit.com

u/bman46 — 11 days ago