r/Thumbtack

Image 1 — Refund Denied
Image 2 — Refund Denied
Image 3 — Refund Denied
Image 4 — Refund Denied

Refund Denied

Look at this absolute crap. They charged me 63$ for this lead. As soon as I made my initial text to the customer, she immediately said no work is to be done and the project will have to be put on hold. My refund request was denied twice, even after going thru their email service. Not only that- I don’t even do land clearing. There has to be a better alternative. Advice?

u/Positive_Fan_5820 — 6 days ago

PPL (Pay Per Lead) vs Monthly fee

If you get customers through an online platform, which would you rather pay for?

Pay per lead: you only pay when a customer contacts you. You pay nothing in slow months, but a busy month costs more and you pay even if the job doesn't close.

Flat monthly fee: one set price with unlimited leads. Your cost is the same every month, but you pay even when it's quiet.

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u/RegionBeacon — 7 days ago

If You're a Potential Client, Please Don't Do This

If you're hiring a musician for your wedding, as well as a separate DJ/Band for your wedding, Thumbtack is going to charge a pro based on the MAXIMUM amount of hours, and the MAXIMUM budget range you tell them.

You need a pianist for your ceremony and cocktail hour, for a max of 2 hours? DON'T TELL THUMBTACK YOU NEED ONE FOR SIX HOURS. THEY BASE THE LEAD PERCENTAGE THEY CHARGE A PRO ON SIX HOURS for a $1,250 GIG.

u/MilesHallowaWhitman — 10 days ago