Wow factor
What’s the best “wow factor” you’ve experienced or added to a tourism experience that made a huge difference for customers?
I’m curious about things you’ve done (or seen others do) that genuinely surprised or delighted guests — and resulted in a noticeable increase in customer satisfaction, reviews, referrals, spending, or repeat bookings.
What was the wow factor, and what impact did it have?
u/idisagreewithmyself — 3 days ago