r/USPS_SUCKS

My husband and I have been asking our local post office to please start delivering packages to our door.

3+ years ago I opened the door to receive a package from my carrier and my dog barked at the door. The carrier alerted me my dog needs to be leashed or locked away and I did so, as I had opened the door not knowing it was her, the carrier. Since then we haven't received packages to the door. My husband and myself have left work early and gone and picked up packages, spoken with postal employees and supervisors 5-7x to say we made a mistake and the dog won't be at the door again. They said the would investigate the issue and alert the carrier to bring packages to the door. Never happened. We don't get a lot sent through USPS so whenever they told us they would investigate and alert the carrier we believed them until another year goes by and another package isn't delivered. We have been gaslit this whole time and now we have 2 young daughters who hate the car and we both work so it makes us hard to go pick up the packages before the post office closes. I've called the USPS hotline with my complaint which finally escalated the issue and then the postmaster shows up at my house while I wasn't home and he heard the dog barking and left this letter. Mind you, I WAS NOT HOME, DOOR WAS NOT OPENED, HOW DO YOU MAKE A CALL THAT MY DOG HAS A TENDENCY TO ATTACK IF THE DOOR WAS NOT OPENED????? this letter made me furious. You're really going to leave this letter because you heard my dog barking when you knocked at my door and rang the doorbell several times???

Carriers, I've seen your responses several times on this forum and trust me I will never agree with you getting attacked that's not okay. But 1) my dog never attacked the first time 2) it's been years since the incident 3) this letter again was left without ever seeing my dog as he was inside the house and I was not home and we have a solid wooden door you can't even see through.

I need to know where else I can escalate this because the hotline said there's nothing else they can do and the office of consumer affairs is not picking up

EDIT: my dog is 13, weights less than 20 lb has a broken leg and can barely walk/jump. I didn't include this because I didn't think it was relevant. but everyone keeps posting their stories of being attacked because a dog broke through a window or escaped through a door. he's barely moving. if I lock him up he isn't going anywhere trust me. when the first incident happened he was may 9 or 10 and moving more but please don't tell me he's at risk of attack because he barks. he barks cuz he's old and cranky and will not escape. he can barely move around the area of the house he's locked up on now

Is this something new with this “on the way” and no reassurance its atleast in transit like it used to say?
Anyone else seeing this with Priority mail?
Are your packages arriving on time?
This is so frustrating!

my birthday is the 23rd, i ordered something i need by the day of. will it come in 5 days? it’s been 4 since its last update.

My security cameras confirmed no delivery.

I complained. I was told to wait another week.

I waited, yet no delivery happened.

Yesterday, I went to Opalocka USPS and it was lying in a room somewhere, undelivered.

_How can this happen_?

Is this some form of __fraud__?

Did someone intend to keep it if no one came in person to investigate?

From shipper in Texas, to a large hub in the north, to the largest sorting center in my state, back to Texas, then back to the sorting center.

What the actual hell is this?

The last update says it’s at the Wilmington, DE distribution center, which is MINUTES from my LOCAL Wilmington Post Office, where it should’ve gone to yesterday before being out for delivery. Now it’s 11:47am on 5/14 and nothing still. Stupid ass USPS customer service just says that they can “only see what we see, so file an inquiry” which takes 2-3 more business days, so wtf? Someone please help, nobody at the local post office will even answer the phone, and apparently there’s no way to contact the distribution center either….

Sender paid for PM Express at 4:15pm on 5/11 - Guaranteed to arrive by 6pm today, 5/13. The receiving address is in Wilmington, DE 19809, but tracking says it’s still at the Wilmington Distribution Center since 2:34pm on 5/12, which is only MINUTES away from the local Wilmington post office that delivers to 19809. It is now 10:15am on 5/14 & still nothing.

Can’t even submit an inquiry on this - it’s next to impossible to even reach a live person to speak to 🙄

Is this common? Is it just hopeless at this point?

My package for an expensive wig was supposed to be delivered April 22nd, it still hasn't arrived. Talking to customer service everyone is clueless and giving me different info. I did get 1 rep who told me the new jersey distribution center is backed up and my package may just be sitting there. I did a missing mail search 4/27 and still no updates.

Hi yall. I live at an apartment complex. My packages are arriving and then being “refused,” then returned to sender. Multiple times now.

I don’t even know what they mean by “refused,” since I was not home… I guess that’s what it’s referring to? But it wasn’t a “signature required” package. Why didn’t they leave it at the door? I’m pretty sure it went to the mail box though, not the door. So how was it refused by my mail box..

I used to just get a card in the mail box or at the door, stating that it wouldn’t fit or no one was home or whatever, and that they’d take it back to the mail office for me to pickup instead.

Why is it now, just straight up returning to sender instead of being held at the post? What can I do to address this? I’m out the money I spent on shipping fees and am frustrated because some of the packages took long to get here.

My package was small, envelope sized, and would fit in the box, by the way.

The sites don’t tell you if it’ll be held or returned or whatever. So I don’t quite know how to go about addressing this. Call the post office and ask?

I have also, three times now, opened my mail box to see a “vacant; new resident put name” card in it, even though I check at least once or twice a month when I’m not expecting anything. Why check more often when it’s just a bunk of junk mail to recycle? Is that not often enough, hence why the post man keeps just tossing a vacant card in there? The apartment office says they have nothing to do with it.

I’m not savvy when it comes to mail. Any help is appreciated. I know the nature of reddit though so roast me at your will and call me whatever names makes you giggle to yourself.