r/VideotronCustomers

Videotron customer service is horrendous. My mother is 79-years old and has been a client of theirs for years. She has a videotron email address and uses it for everything from online banking to keeping in touch with her contacts.

She is moving to an old-folks home, which has cable and internet provided centrally through Videotron. So she has a new videotron account, but it is zero-cost because the building covers it.

They have told her she cannot keep the videotron email address. Not even if we pay a nominal fee. Their only suggestion was to continue paying for internet at her former home, and to keep that account active. Totally bizarre. Barring that, they are telling this senior citizen she will lose her email address and all of her contacts. Absolutely ridiculous.

Thanks for listening to the rant. We have spent hours with customer service and various supervisors to no avail.

Do any Helix users subscribe to TVBoxCanada and if you do, do you have any problems streaming it with blockages or buffering?

I wanna switch ISPs, because i'm extremely dissatisfied with bell. They recently charged me 320 on autopay for not returning the wifipod that did even fricking function, and I actually did return it, within a day of receiving the return info. The refund takes 10-14 days to process, meaning I'm on the hook to cover the money on my card, for the mistake they made. Personally I think this is unacceptable behaviour for a business and should be punished accordingly by losing me as a customer, so I'm researching alternatives.

The only real thing that matters to me aside from affordability is ping, because I do online gaming. In the past I had terrible ping with Rogers for example, and thats why I ended up on bell despite having a very low opinion of them as a business.

Im curious if anyone with videotron in the montreal area can share their experience with ping with videotron? If you speedtest itll show you the ping. Thanks for any help.

Anyone know how long it takes for Videotron to post newly released devices?

Bell already has the 11 listed while Rogers and Videotron are lagging behind.

When we got the 9, 2 years ago, we picked up the devices on the 25th, but we were able to see them almost right away after launch on the website.