r/WesternDigital

Hi guys,

I recently bought a used WD PC SN810 NVMe 512GB M.2 SSD, and I’ve been trying to format/initialize it with no success.

Windows detects the drive in Device Manager and Disk Management, but it does not show up as a usable drive in File Explorer. I’m not sure if there’s still any hope.

Some details:

• MiniTool Partition Wizard shows it as “Bad Disk”
• Disk Management gives “Incorrect Function” when trying to initialize it
• CrystalDiskInfo detects it and shows it as healthy
• GParted did not show the drive
• sedutil on Windows says the disk is invalid/unsupported
• WD Dashboard seems discontinued, and WD Kitfox says this drive is unsupported

DiskPart can see the SSD:

DISKPART> detail disk

PC SN810 NVMe WDC 512GB
Disk ID: 00000000
Type   : NVMe
Status : Online
Path   : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(1B00)#PCI(0000)#NVME(P00T00L00)
Current Read-only State : No
Read-only  : No
Boot Disk  : No
Pagefile Disk  : No
Hibernation File Disk  : No
Crashdump Disk  : No
Clustered Disk  : No

There are no volumes.

DiskPart can clean it:

DISKPART> clean
DiskPart succeeded in cleaning the disk.

But anything after that fails:

DISKPART> create partition primary
DiskPart has encountered an error: Incorrect function.
See the System Event Log for more information.

DISKPART> convert gpt
DiskPart has encountered an error: Incorrect function.
See the System Event Log for more information.

DISKPART> convert mbr
DiskPart has encountered an error: Incorrect function.
See the System Event Log for more information.

DISKPART> create partition primary size=100000
DiskPart has encountered an error: Incorrect function.
See the System Event Log for more information.

The SSD has a PSID printed on the label, so I’m wondering if this could be a locked/self-encrypting drive that needs a PSID revert.

Has anyone seen this behavior before with a Dell/OEM WD PC SN810? Is there any realistic way to recover/reuse it, or did I just waste my money?

​Hi everyone,

​I'm having a critical issue with my WD My Passport 2627. The drive is technically detected by Windows in the Device Manager at first, but it disconnects itself after 60 to 120 seconds.

​The Symptoms:

​Mechanical Noise: As soon as I plug it in, the drive makes a repetitive clicking/grinding sound (I have an audio recording of it, sounds like a head crash).

​Instability: It disappears from the File Explorer almost immediately.

​Cross-Platform: I’ve tested it on my laptop (HP Omen 16), another Windows PC, and even my phone—same issue everywhere.

​What I’ve already tried:

​Changed the drive letter in Disk Management when it was briefly visible.

​Disabled "USB selective suspend" and "Allow the computer to turn off this device" in Power Management.

​Tried different USB 3.0 ports and cables.

​I'm an engineering student and I have some very important school projects (Python scripts, SolidWorks models, and LaTeX files) on this drive that aren't fully backed up.

​Is there any "last hope" software or trick to get it to stay connected long enough to pull a few small files, or is this a hardware-only fix for a pro lab?

​Thanks for the help!

I have a 14TB WD Red+ (WD140EFGX-68B0GN0) that has the click of death. It has a build date of 16 MAY 2023 and was purchased, with two other identical drives, on 28 JUN 2023 through Amazon. Warranty check shows that it is under "limited" warranty until 28 JUL 2026. When I attempt to initiate a warranty RMA via the WD site, it says that I have no drives currently eligible for RMA/Return even though the system clearly "knows" the drive exists. If I try to re-register the drive, the system tells me it is already registered. I plan to wait a day or two and try the process again but if anyone has any ideas I'm open to try them. Did I get "grey market" drives from Amazon? I would think that the WD warranty system would alert me to that fact with some type of verbage, if true, but who knows. Thanks.