r/WoltPartners

Jeg kører normalt scooter rundt og henter og afleverer ordrer.
Men min scooter er gået i stykker.
Må min kæreste køre mig rundt og hente og aflevere ordrer? Altså så hun kun er chauffør, men ikke ellers deltager.
Jeg har forsøgt at spørge ChatGPT men den kunne ikke give et endegyldigt svar. Blot stille spørgsmålet op til Wolt kundeservice som nu bliver jer 🫣

Hej Wolt Support 😊
Min scooter er desværre gået i stykker, og jeg vil derfor høre, om min kæreste må køre mig rundt i sin bil, mens jeg arbejder som Wolt-kurer.
Jeg vil selv hente alle ordrerne hos restauranter/butikker og selv aflevere dem til kunderne. Min kæreste vil kun køre bilen og vil ikke hente eller aflevere ordrer og vil ikke bruge min Wolt-konto.
Er dette tilladt, og skal jeg ændre mit registrerede køretøj fra scooter til bil, selvom det er min kæreste, der kører bilen?
På forhånd tak 😊

I’ve been waiting almost **4 years** for a Wolt courier account. I’ve reapplied several times and was even willing to work in **Helsinki Central**, but I’ve never received an opportunity or any explanation.
What frustrates me the most is seeing people who came to Finland **1–3 years after me** already get their Wolt accounts while I’m still waiting. From my perspective, the process doesn’t feel transparent.
Has anyone else experienced this?
\#Wolt #Finland #Courier #Gig Economy #Delivery Jobs

Clause 2.2.5 of our contracts (at least contracts from 2023 and before) states we can cancel any delivery without limits, without any reason and "no questions asked'" from support.

Yes, we are all aware of their email and in-app notice going against the contract. However, we are yet to be sent new contracts, which means legally the contract overrules the email and in-app statements.

I spent 45 with a person from support explaining how the legality works (I have studied organizational jura here in Denmark as a Dane).

I needed to cancel an order as the distance payment was wrong by 1 KM. If they need to be pity and not pay us minimum what we drive, then I too can walk in small shoes.

I had a lot of things to do on the phone. If the support agent know law or eould have had escalated the situation, then it would have had taken a few minutes top.

We now can only cancel for 15 min delays or emrrgencies...

When delivery guys are already pissed due to task fee getting low day by day they unveiled new policy of order cancellation lets see what comes with this

Apparently, we can't cancel orders through support once we use up our 20 monthly cancellations. Also, we can't cancel bundle orders at all. What do you think about this, and is it the same in other countries?