Avoid DACBY India – Paid 30k for an Xbox Series S and got a defective unit + ghosted by support
Hey everyone, just a massive warning to anyone thinking of buying from the DACBY app. I paid top money for a certified refurbished Xbox Series S 512GB on EMI specifically to prepare for GTA 6.
Right out of the box, the console has a severe hardware defect:
- Dead Wireless Range: The controller completely disconnects, loses signal, and blinks white the second I move more than 2 feet away from the console.
- Wired Only: It only works if it is permanently hardwired via a USB-C data cable.
- Tested & Confirmed: I already tried swapping in brand-new Duracell Ultra AA batteries. The issue remains identical. The internal console antenna or wireless chip is completely shot.
I chose DACBY over cheap individual OLX sellers specifically for their promised "expert quality checks" and functional warranty. Instead, their QC failed miserably.
To make it worse, I raised a return ticket on their app and emailed but I am being completely ghosted. No response or acknowledgement for days while my return window slips away.
Posting this here to keep a public paper trail and hold them accountable. If anyone from the DACBY team is lurking here: I want a free reverse pickup arranged immediately and a functional replacement box shipped out.