r/XtoolS1

So I'm having a hell of a time with my S1. It is no longer usable via WiFi and refuses to connect to my laptop via usb - and has never been able to. It will, however, connect to my partner's laptop. When it's plugged into mine it still beeps but is undetectable. We've tried updating the firmware and it's done nothing.

I have a big job this week and I can't cut anything. This is incredibly frustrating as I bought this because the one I was renting kept having tech issues.

Hi there, new S1 owner here and have managed to get everything set up.
However, problems start when we hit trying to use mobile devices.

I'm quite shocked to find the app for the S1 is discontinued and I have to download the APK to install the older app, as the new app appears to only support 2 devices.

The older app will allow the S1 to connect, then instantly disconnect from the mobile device.
When it does stay connected you click snapshot to start to configure the 4 stickers and it will immediately disconnect.

3 hours we've been going round the look trying to fix this, connecting via IP, via hotspot, created a new bespoke WiFi network, and done some fixes from online to stop the immediate disconnection but nothing seems to work.

At this point i'm close to boxing the thing up and sending it back!

I can't be the only person having this sort of issue with it, any help is greatly appreciated!!!!

I just bought a brand new S1 40W and on startup i'm having issues.

After removing the film, installing the module and connecting, removing the front gantry stop blocks from shipping and installing the ducting, and the whole quick start guide. I finally turned the machine on and here is what happened.

I released the e-stop, then turned the switch on in the back to the "on" position.

The interior lights turned on, the button on the front of the machine blinks slowly white, the laser module rises to the highest position and stops, the gantry starts walking forward at a steady pace until it runs the 40w laser module into the front light of the machine and then starts to slip gears and vibrate violently.

I tried downloading the xtool studio software, in hopes that I could update firmware or take manual control or something but the problem is when i connect to my laptop with the provided usb-c to usb-a cable. I can't connect to the machine because it is not powered on. I then manually place the gantry to the rear-most position to give me more time. I power on the machine and I see in the new project window within xtool studio that once i power on my machine, i can then connect my laser machine and select the device settings icon by it but by the time i get through that process, the gantry is at the front of my machine slipping gears and vibrating violently again so I am forced to e-stop to prevent damage but in turn I also disconnect from the software so I can't pull any data or try to update anything since the connection is disconnected.

I've looked at the position sensors and they are clear and don't look damaged, I mean it is brand new out of the packaging so it has to be something else? I'm working with tech support but they take forever to respond and aren't very helpful so far.

Anybody able to help me out ?

https://reddit.com/link/1ufq98q/video/q6u1wjoyki9h1/player