r/ZebraPrinters

Good morning.

im new here and I’ve been working with zebras printers for almost a week, my current position is help desk support at an hospital. I’ve got quite a few of zebras ZD420 with issues related to the network config. as you can see in the picture, the printer doesn’t get any IP from the dhcp network (wired). I tried updating the firmware, changed the IP protocol from ALL to DHCP, factory reset from the backside button but nothing seems to work. Any ideas?

ps: I don’t have access to the hospital dhcp server, so I can’t check if atleast the MAC address appears