r/Zen_Internet

Hi, I’m looking to move flat and join Zen- will they deliver the router to my delivery address before activation date?

As I was thinking, my delivery address will be my current flat as I don’t want to wait for the router to come to my new place.

If I have it physically in hand when moving flats, I can simply plug and play as open reach is already installed?

So I just need to know when they deliver the router after you choose the activation date - thanks.

Contract ends in July. Does anyone have any idea what sort of offer Zen provides you with?

I’m currently a Zen G.Fast connection user, still awaiting for OR to get of their backsides and upgrade our street to Full Fibre.

I’ve read on ISPReview that BT are disconnecting users from standard G.Fast and moving them over SogFast so they don’t loose their speeds while waiting for Full Fibre.

I’ve also seen that Zen don’t/won’t support SogFast thus meaning users will have to drop to lower speeds if OR remove standard G.Fast connections and Full Fibre is not available for their premises.

Does anyone use their G.Fast connections and heard anything about this?

I just received my new device today and I noticed something strange. It only has one 2.5 Gbps ethernet port which will plug into the ONT. And the other port seems to be a 1 Gbps port. Am I going to be limited to 1 Gbps because of this? Am I right in thinking that?

I've just joined Zen Internet, and have opted for the phone package. My phone has the excellent spam blocker trueCall built-in to the firmware on the base station and has 2 cordless handsets, so I've plugged the base station into the FON socket on the router. I can make and receive calls, but the first thing I noticed is that the melody ringtone on the phone has been replaced by a single ringing sound which lasts about 2 seconds, then a 1 second gap, and the cycle repeats. There doesn't seem to be any way of changing this ringtone or, which would be even better, getting back my original ringtones. The next thing I noticed, and this is the real problem, is that trueCall no longer works! Normally it intercepts calls from all numbers which aren't in my phonebook, but now it's just letting every call through. I've contacted Zen technical support, but I'm still waiting for their response/solution. I'd be interested to hear if anyone else has encountered the same problems. Thanks!

Logged into the router, this evening, and see that there's an "Update available".
Clicking the button takes you to the System>Update menu, where a link is available to "Show All New Features".
But as per this post https://www.reddit.com/r/fritzbox/comments/1syys62/fritzos_825_available_for_7590ax_and_a_new_beta/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button the details currently refer to an older version. The post does contain a link to the correct change log, for 8.25

Anyway has anyone applied it? I've had the router crash four times in the last three days and was toying with it. I presume it's okay as the release was made available back in March.

Hi,

Just wondering if anyone has kept their eero devices after switching away and if they’ve continued to work okay with a new ISP?

I’m leaving Zen in a couple of weeks due to getting a much cheaper deal and am debating non-returning my two eero max 7’s and paying the £500 fee (£250 per device). Just wanting to see if anyone has done this and if they’ve continued work okay given the ‘powered by Zen’ logos etc.

They aren’t locked to the ISP are they?

So finally after a year I get my returns label from Zen for my Fritz Repeater.
Packed it all up then noticed it said do not include the box, so took it out box and resealed it up with tape.
So now a repeater that was in adequate packaging (same as I got it) is now going back in a grey unpadded bag without anything around it.
Surely you would expect them to take the box back if end user had it, rather than the potential of it getting damaged in the postal system.