r/Zen_Internet

Hi, I’m joining Zen next week as their full fibre is finally available in my area. Prior to this, I’ve been stuck with Virgin Media as they were the only provider in my area that offered fibre and decent speeds. What’s my current set-up? I have my virgin media router in modem mode and I have my UniFi Dream Router 7 connected to this which I use as my router.

I’ve been doing some research prior to the installation next week, just to make sure I know what I’m doing when my connection is swapped over to Zen. The install is being done via openreach. Does anyone have any experience with setting up a unifi router with Zen? For example, do I need to put the Fritz box into modem mode or can I connect the the UniFi router directly to the ONT box that they’ll like install.

Thanks for any advice 👍

Yeah it's not an airport and I don't need to announce it, I don't care.

I don't know what's changed but things just feel pretty disappointing now, how long it takes to get an answer, lack of response, etc.

Previously on a business contract for fibre to the prem, 900 meg, to get a /29 to my house. This was unceremoniously reduced to a /32. I asked why this was the case if I was on a business contract but was told that just because it was a business service didn't necessarily mean having anything more than a single IP address change.

No point staying on the business service just for a /32, so asked to change to a residential contract instead to reduce costs and then have a /29 on that as well and pay the extra. Not an option. So... off to Olilo. Works out cheaper than what I was paying Zen anyway on the business contract (Olilo works out a couple of quid a month cheaper for a residential + /29). The way Zen handled the IP stuff has really pissed me off. It took an absolute age to get through on the phone when I've needed to talk to them about the above, and the cancellation. They used to be good at that.

Impressive how quickly that much goodwill can evaporate.