r/atomicwallet

So i had some monero in my atomic wallet.

I hit the "recieve" monero button to send someone the address and it instantly turned my monero balance to zero. my overall total wallet balance also decreased as if it was all gone now.

If i click on the wallet history it clearly shows the only transaction is the original monero coming in and nothing ever going out. So what gives?

I put in and filled out a help ticket 24 hours ago and no response yet.

Not even an auto reply "thanks got your message looking into it" nothing.

Not super huge but also not a small amount,

So let me know what i should do.

Thanks.

@AtomicWallet I initiated a swap inside your app ($ZIL → $VTHO). The transaction failed on the @zilliqa blockchain, but my 4.95496 $ZIL was taken and never returned.
Otterscan proof:
otterscan.zilliqa.com/tx/0xb16c06da6… @ChangeNOW_io

Instead of fixing it, your support (Cayde) has been deflecting to @ChangeNOW_io for hours. I’ve received nothing but generic “we’re working on it” responses. @AtomicWallet @bbb_us @zilliqa

This is unacceptable. The swap was done inside @AtomicWallet . You took the funds. The transaction failed. I want my $ZIL refunded immediately. @ChangeNOW_io @zillow @bbb_us

I have now sent my final email and am escalating publicly. I am also filing a formal complaint with the Better Business Bureau. @bbb_us
@AtomicWallet @ChangeNOW @zilliqa
(Attached Images Below)

r/atomicwallet

Atomic wallet stole my monero?

Atomic Wallet failed swap – 4.95 ZIL taken, transaction failed on-chain, support deflecting to ChangeNOW