They lost my phone that I returned almost 2 years ago. I had multiple phone reps acknowledge that they received it. I get a different story every time as to what happened to the credits. Still to this day have not received the proper credits for it and Ms. Bryant at the "president's office" is so rude and condescending. I'm beyond irritated.
I have been an AT&T customer for more than 10 years, and I am extremely disappointed with how my account has been handled.
Over and over again, I contacted AT&T asking to LOWER my monthly bill. Instead of actually reducing my costs, I was repeatedly encouraged to add more devices, upgrades, installment plans, and services with promises that my monthly payment would become lower.
However, the opposite happened.
My bill continued increasing month after month and has now reached an unacceptable amount of over $1,500 per month.
Every time I called customer service to reduce my bill, I was told:
- to upgrade devices,
- add new lines,
- finance equipment,
- or change plans,
with explanations that these changes would save me money.
Instead, my monthly charges became even higher.
I now feel trapped in expensive financing agreements and unnecessary services that were presented to me in a misleading and confusing way.
When I tried to reverse changes or return devices, I was charged additional fees and penalties.
I am a long-time loyal business customer, and I expected transparency, honesty, and proper customer support. Instead, I experienced:
- constant upselling,
- confusing billing practices,
- repeated increases despite requesting reductions,
- and lack of clear explanations regarding account changes.
At this point, I am requesting:
- a complete billing audit,
- removal of unnecessary services and features,
- reduction of my monthly bill,
- review of all installment and upgrade practices on my account,
- and direct assistance from executive customer relations.
I also request compensation or billing adjustments due to the misleading way services and device upgrades were presented to me over time.
If this issue is not resolved properly, I am prepared to continue escalating through:
- FCC complaints,
- BBB complaints,
- consumer protection reviews,
- and public review platforms.
I sincerely hope AT&T will finally take responsibility and resolve this matter fairly.
Team, has anyone seen the following symptoms:
This is happening on two different iPhone 15 Pros, both on current iOS code levels, both with dual eSims.
Line one is local (non-US) eSIM and used for default voice and data
Line two is ATT Wireless eSIm and used for calls from outside the US to the US, roaming is turned off on line 2.
WiFi calling is enabled in the cellular ATT iPhone settings.
Often the phone must be turned off and back on for the ATT WiFi indicator to show on Line 2 (Not always). Bouncing cellular, airplane mode, etc will often not force the ATT WiFi indicator on.
As soon as a voice call to the US, using line 2 (ATT), is attempted the call immediately fails and the WiFi Calling indicator goes off. If the call is tried again, it will go through but as a charged regular (Non WiFi) international call.
OK folks - - has anyone seen anything similar. I have confirmed that WiFi Calling is enabled within the MyATT account tools.
I just saw that another user recently posted an almost identical description of their own experience, a few ‘try this’ suggestions but nothing concrete and the user has not commented if it was fixed . . . At least not permanently.
I'm hoping anyone might have had luck retrieving older call, text, and data logs for their accounts. As it stands now, I'm trying to track down the logs for one of the lines on my account. I need this information covering from May 2024 - Present. I pulled my old bills and discovered the log info that USED to be there is no longer included.
Additionally, Is there a way to turn ON the option of including that info in my monthly, paperless, bill?