W.T.F.
Mother in law (she's in my account) taking a trip abroad, wanted to find out about international roaming features so I called in.
Was told my pin was incorrect, and they couldn't send a reset mage to my phone... Only any of the other 3 on the account. Uh, what? I'm the account holder calling in. I'm told it's because I probably just changed a number or SIM card. Nothing has changed since we signed up 8 months ago. I'm told I have to go into a store. Such an inconvenience, but fine. Whatever.
Go into the store, and the dude scans my ID into their system. Seriously? I'm told that's for my security. Strange how I feel less secure with these guys having a scan of my ID. Anyway, he's able to reset my passcode, but not add the feature because he's an indirect dealer (only the business license on the wall shows it's not a corporate store).
Fine. I guess I have to call back... to an hour and a half wait time to talk to someone!?
I swear, if you didn't have an exclusive contact with my employer where no other carrier can get a signal on site, I would have never signed up.
I humbly apologize to every customer I had a hand in activating for this company over the years I worked there as a greeter, sales rep, assman, manager and DM.