r/aulumu

Has anyone received a reply from Aulumu customer support? I've got an order late 10 days ago and it hasn't moved. At Aulumu nobody replies at emails...

Strange...

Hi everyone,

I’m hoping someone here can help, or maybe someone from Aulumu sees this.

I’m having an issue with an order that was shipped from China via YunExpress and handed over to DPD for the final delivery in Germany.

DPD marked the parcel as delivered, but I never received it.

DPD also provided a delivery photo, and the location shown in the photo is clearly not my house, not my property, and not the safe place specified in my delivery instructions.

I contacted DPD several times. However, DPD says they cannot continue the investigation with me directly because the sender is their contractual partner. They told me that they need to open an official investigation with DPD so that the delivery details and documentation can be reviewed.

I have already contacted Aulumu (service@aulumu.com) multiple times by email but unfortunately haven’t received a response yet.

Has anyone here had a similar experience, or does anyone know another reliable way to reach Aulumu support?

Also, since I paid via PayPal: has anyone here had experience opening a PayPal Buyer Protection case for a parcel that was marked as delivered but was clearly delivered to the wrong location? I’d prefer to resolve this directly with Aulumu first, but I’d like to understand my options in case I continue to receive no response.

Any help would be greatly appreciated. Thank you.

^(English isn’t my first language, so I used AI to help me phrase this clearly because I’m pretty frustrated by the situation. The facts described above are my own.)