r/bet365

I opened an account with Bet365 and got the promo for bet $5 and get $250 in bonus bets, my account got verified with no problems and I was able to deposit and get the promo bonus, I had zero issues until all my bonus bets were gone and I went to cash out the money I won from them. I used the bonus bets one 1 NBA game 2 leg parlay and the rest on single games from tennis matches. I won I think 3 or 4 of them ($210 total)

I hit withdraw and it tells me I will receive it in 24-48 hours or whatever then I log back in a few hours later to check on the progress and it tells me my account is closed and doesnt let me log in.

I contacted support but basically got the run around. Was going to send them this email, do y'all think this would help me any or no? TIA.

These clown said this is scored and paid out correctly lol. How do I escalate this to the supervisor?

I use bet365 fairly often , I’ve never been so confused ever to what is even happening with this parlay , don’t understand the “good will” and prop protect