r/breville

TL;DR is that our machine started making this terrible grinding noise a while back. I watched all the troubleshooting videos, dis- and re-assembled the parts repeatedly. Nothing stuck or loose. Sent it in for repair as it’s under warranty. Breville fixed and actually lost our machine on transit back, so they replaced it. Now it’s happening again. I’ve read that it has to do with beans? To me that doesn’t make sense. Anyone know why this might be happening AGAIN?

I bought a BES880 during the June Prime Day sale, and it worked well until late July, when the grinder started making a persistent knocking sound that’s similar to the noise it makes when something is stuck. I couldn’t resolve it, so I sent the machine in for service. That fixed the problem for about two months, but now the knocking is back, and I’m at my wit’s end. I’ve wasted several bags of beans trying to dial it in, and now trying to test the grinder out after I cleaned it up.

Has anyone else experienced this issue with the BES880? My more manual Breville has always worked well, and I’m tempted to switch back, but this machine would feel like such a waste of money.